Customer Service Representative (circa 18 Month Fixed-Term Contract)

London Biggin Hill Airport strives to be London's preeminent full-service Business Aviation Airport and a leading centre for aviation technology and enterprise. We demonstrate integrity, innovation, professionalism, accountability and respect.

We are excited to be recruiting a Customer Service Representative on a circa 18-month fixed-term contract to join our friendly team based at the airport.

The Role

Customer Service Representatives are key to ensuring a smooth round the clock operation, delivering optimum efficiency with a drive to provide an exceptional level of customer service, to ensure all experiences within the terminal are memorable.

The successful candidate will be professional, proactive, well-presented and discrete, along with having excellent communication skills enabling them to interact with people at all levels, face to face, on the telephone and by email. Customer Service Representatives work in a busy, demanding environment which often requires quick thinking, multitasking and on the spot decision making.

Benefits

The salary for this role starts from £28,980 p.a. for a 42 hour week on rostered shifts to include weekends and bank holidays.

Our great flexible benefit package includes:-

• Ongoing training and development opportunities;
• A focus on colleague wellbeing and support and an employee assistance programme;
• Access to a benefit platform with retail and leisure discounts
• Enhanced company pension scheme;
• Recognition and long service rewards;
• Free onsite carparking and discounted EV charging;
• Colleague discounts at The Landing Hotel and Lookout Coffee Shop;

The full job description and person specification can be viewed here: Customer Service Representative JD & PS

Closing Date: 21 June 2026

Interview Date: 29 June 2026

Please note that applications may be considered upon receipt. Early applications are encouraged as we reserve the right to close the recruitment process once we receive sufficient applications for the role.