- Customer Service Officer (Reception based) required for immediate start!
- Work for a well-known Public Sector organisation based in London.
About Our Client
This Public Sector organisation operates within the Secretarial & Business Support department, offering essential services to the community. As a medium-sized entity, they are committed to delivering high standards of service and professionalism.
Job Description
- Serve as the primary contact for visitors and callers, ensuring a professional and welcoming reception area.
- Manage incoming calls, emails, and correspondence, directing them to the appropriate departments efficiently.
- Maintain accurate records of visitor logs and appointments.
- Assist with administrative tasks, including data entry and document preparation, as required.
- Coordinate meeting room bookings and ensure facilities are prepared for use.
- Provide general information and guidance to visitors regarding services.
- Ensure the reception area is tidy and presentable at all times.
- Support the wider Secretarial & Business Support team with ad hoc tasks when necessary.
The Successful Applicant
A successful Customer Service Officer (Reception based) should have
- Previous experience in a reception or customer service role, ideally within the public sector.
- Strong customer service skills with a professional, friendly, and approachable manner.
- Excellent communication and interpersonal skills, with the ability to handle sensitive enquiries with tact and discretion.
- Experience engaging with a wide range of stakeholders, including members of the public.
- The ability to assess customer needs, provide accurate information, and resolve queries effectively.
- A proactive and self-motivated approach, with the ability to work independently and use initiative.
- A flexible and adaptable approach to work.
- A professional and presentable manner at all times.
- A commitment to equality, diversity, and inclusive service delivery.
What's on Offer
- Competitive hourly pay between £15.96 and £17.73, depending on experience.
- Availability to work shifts between 8:00am and 6:00pm.
- A temporary position based in London, ideal for gaining experience in the Public Sector.
- Opportunity to work in a professional and supportive environment.
If you are looking for a rewarding opportunity as a Customer Service Officer (Reception based) in London, apply now to take the next step in your career!
