Client Relationship Executive

Company Description

Teleradiology Solutions (TRS)/dAIgnostiX is a pioneering healthcare company providing advanced teleradiology services, including CT, MRI, X-ray, and ultrasound reporting, to over 150 hospitals in the United States.

Founded by two Yale-trained physicians in 2002, the company has been recognized globally for its innovation, including being showcased to President Obama as a healthcare innovation leader in 2010. TRS is accredited by the US Joint Commission and is dedicated to leveraging technology for impactful solutions across teleradiology, telemedicine, and e-teaching.

Known for its exceptional standards, the company was named the number one National Teleradiology company by KLAS in 2011.🚨 We’re Hiring | Client Relationship / Client Experience Executive – Operations | Bangalore 🚨Are you passionate about building strong client relationships and delivering exceptional customer experiences?

We are looking for a dynamic and proactive Client Relationship / Client Experience Executive– Operations to join our growing team!📍 Location: Whitefield, Bangalore (Work from Office)🧑‍💼 Experience: 1–3 Years Preferred candidates from Healthcare / Healthcare IT backgrounds.

However, candidates from non-healthcare industries with excellent communication skills are also encouraged to apply.🎓 Qualification: Any Bachelor’s Degree.🔹

Key Responsibilities

• Respond efficiently and accurately to callers while ensuring clients feel supported and valued
• Provide comprehensive support to clients and stakeholders
• Gather, verify, and provide accurate information to callers and internal teams
• Adapt effectively to a dynamic and fast-changing work environment
• Adhere to company and hospital policies, procedures, and compliance standards
• Coordinate with internal departments to resolve client concerns and service requests
• Manage high volumes of inbound and outbound calls professionally and efficiently
• Identify priority issues and escalate them to the appropriate teams when necessary
• Route calls to relevant departments/resources for timely resolution
• Follow up with clients to ensure complete issue resolution and customer satisfaction
• Document all call details accurately according to SOPs
• Understand basic IT-related issues and escalate technical concerns to the relevant support teams
• Demonstrate strong multitasking abilities in a fast-paced environment
• Work efficiently across multiple internal software platforms and tools
• Monitor emails regularly and respond promptly when required🔹 What We’re Looking For:✔ Strong communication and stakeholder management skills✔ Willingness to work in rotational shifts based on business requirements (Night / Early Morning / General Shifts)✔ Problem-solving mindset with a proactive approach✔ High attention to detail and strong organizational skills✔ Ability to thrive in a fast-paced, cross-functional environmentIf you’re ready to take the next step in your career, we’d love to hear from you!📩 Apply now or share this opportunity with someone who might be a great fit.