AMAX is seeking a customer-facing Field Engineer to serve as the technical bridge between customers, sales teams, and internal engineering groups for OEM server and rack infrastructure solutions.
This role combines technical engineering support, solution coordination, and customer engagement across the full project lifecycle — from requirement discussions and system architecture reviews to deployment support and issue resolution.
The ideal candidate is technically strong, highly communicative, customer-oriented, and capable of coordinating across multiple engineering disciplines while supporting sales activities and customer relationships.
- Customer Technical Interface
- Serve as the primary technical liaison between customers and AMAX engineering teams.
- Understand customer technical requirements and communicate them clearly to internal engineering, manufacturing, validation, and program teams.
- Coordinate technical discussions regarding server platforms, rack integration, thermal design, networking, storage, power, and deployment requirements.
- Support issue tracking, technical clarification, and engineering change communication.
- Sales & Pre-Sales Support
- Support sales teams during customer visits, technical presentations, and solution discussions.
- Assist with solution recommendations, technical proposals, and configuration guidance.
- Help customers understand AMAX capabilities, customization options, and deployment considerations.
- Participate in project kickoff meetings, technical reviews, and customer escalations.
- Engineering Coordination
- Coordinate with internal hardware, mechanical, thermal, BIOS/BMC, validation, manufacturing, and quality teams.
- Facilitate communication between customers and internal engineering groups to ensure timely issue resolution.
- Monitor project technical status and help drive action items across departments.
- Support prototype evaluations, customer testing, and deployment readiness activities.
- Technical Support & Problem Solving
- Assist customers with troubleshooting system-level issues during qualification and deployment phases.
- Support root-cause analysis and communicate corrective actions clearly to customers.
- Help manage technical documentation, deployment feedback, and engineering reports.
Requirements
- Bachelor's degree in Engineering, Computer Science, or related technical field.
- Experience with: Server hardware platforms Rack integration Data center infrastructure Networking/storage systems OEM/ODM environments Strong customer-facing communication and presentation skills.
- Ability to translate technical information between engineering teams and customers.
- Experience supporting sales activities and customer meetings is highly preferred.
- Strong project coordination and problem-solving skills.
- Ability to travel for customer visits and onsite support.
- This position is offering a salary range between $90,000 to $120,000 annually.
- This may be subject to change depending on the candidate's experience and skill level.
Benefits
- Medical, Dental, Vision Insurance
- Flexible spending account Health savings account401k match Commuter benefits
- Life and Accidental Insurance
- Short- and Long-term Disability Insurance
- We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-8
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- Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile.
- Feel free to try the delicious fusions or grab your daily groceries after work!
About AMAXEstablished in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions.
Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment.
Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale. To learn more about AMAX's advanced AI solutions, visit amax.com.
Join Us
Become part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we'll push the boundaries of what's possible in the hardware industry.AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.
