Cabin Services Administrator

Maintain cabin crew personnel records;Assist with Grooming for the Crew i.e. dress code, hygiene etc;Provide administrative support in the updating of manuals and other documents as and when required;Assist with capturing Flight Reports and Attendance Registers;Work with Human Resources to ensure relevant information is shared and distributed with new cabin crew employment;Coordinate new Employee On boarding;Ensure integration of all new cabin crew across all departments (i.e. includes all Uniform, parking, issuing of IPad, any Training related documents and rostering requirements);Preparation of Documentation, copies of Licenses, Medicals and Certificates for Crew;Organize and coordinate events i.e. Wings Parade;Filing of all disciplinary records;Daily administration of leave applications;Contact crew to obtain information i.e. confirmation, sick notes, relevant documents etc;Compile meeting minutes;Assist with obtaining flight delay feedback from the cabin crew;Assist in collecting Net Promoter Score (NPS) feedback from the cabin crew;Support the recruitment process by scheduling ICFA interviews and reserving a venue for the interviews;Arrange meetings between cabin crew and assistant managers;Assist with tracking late arrivals of cabin crew and obtaining feedback regarding passenger complaints;Assist with managing and calculating the cabin crew headcount;Ensure compliance as it relates to Flight Operations processes and standards as delegated by Management;Assist with implementation of relevant procedures, standards, specifications and guidelines within Flight Operations.

Grade 12 or Equivalent (Essential);Relevant tertiary education (Advantageous);1-3 years Administration experience (Essential);Previous operations experience (Advantageous);Willingness to work overtime when required;Familiarity with the aviation industry's structure, including the specific operational context of cabin services and how they support broader airline functions;Knowledge of aviation regulations and standards governing cabin crew operations;Proficiency in administrative practices essential for document management, record-keeping, and report preparation, with an emphasis on meticulous documentation;Understanding of customer service principles tailored to aviation, balancing the needs of internal stakeholders (cabin crew relations) with external customer expectations;Proficient in the use of Microsoft Office (Word, Excel and Outlook);Strong administrative skills;Planning and organizational skills;Excellent interpersonal skills with internal and external customers;Good communication skills;Excellent attention to detail;Ability to multi-task and work effectively in a fast-paced environment;Immaculate time keeping;Ability to utilize digital tools for managing communications, documentation, and scheduling.

Personal AttributesProfessional;High integrity;Reliable and dependable;Ability to work independently or as a team.

Application GuidelineEmail applications will not be accepted;Preference will be given to members of under-represented designated groups;Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The RightNot to proceed with this vacancy;To appoint the selected candidates based on its operational requirements.

Closing Date: 21 April 2026#KM