Lead Services Desk Technician

The California State Lottery is looking to fill the exciting role of a Lead Services Desk Technician!

If this opportunity would be a good fit for you, we encourage you to apply today and join our winning team!

People are drawn to the California State Lottery because we:

• We have a worthy mission that we’re sure you’ll take pride in too.
• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state agencies that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding to California schools while simultaneously supporting local communities.

Ninety-five cents of every dollar spent by players goes back to local communities in the form of contributions to public schools and colleges, prizes and retailer compensation.

In fiscal year 2023-24, the California Lottery provided over $2 billion in supplemental funding for California public schools, bringing the total contributions to more than $46 billion since we began in 1985. Lottery products are sold at more than 23,000 retail locations throughout the state.

Product offerings include an average of 52 fun and entertaining Scratchers games and several draw games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.

Job Description and Duties

Under direction of the Information Technology Services Division (ITSD) Service Desk & Field Support Supervisor (Information Technology Supervisor II), the Lead Service Desk Technician serves as a member of the Support Desk & Field Support team within the Operations Support unit, providing technical and administrative support for the Lottery.

The duties for this position are focused in the Client Services, Software Engineering, and IT Project Management domains; however, work may be assigned in other domains as needed.

This position requires a current Information Technology Specialist I exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

You will find additional information about the job in the Duty Statement.

This position is headquartered in Sacramento and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee.

Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: “telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.

Working Conditions

The Lead Service Desk Technician will work in a fast-paced environment, with competing priorities, and critical deliverables.

a. Schedule: This position supports the Lottery during normal business hours from 8:00 a.m. to 5:00 p.m. unless otherwise approved by the Unit Manager. Weekends, long and/or irregular hours, after-hours work, and holiday work may be required.

b. Travel: Statewide, overnight travel may be required.

c. Other: This position is required to carry a Lottery-issued mobile phone. This position is required to be reachable outside of normal business hours.

Desirable Qualifications

• Experience configuring, deploying, and supporting PC hardware, software, operating systems, peripherals, and mobile devices.
• Strong communication, analytical, organizational, and interpersonal skills.
• Ability to develop quality documentation.
• Knowledge of ITIL (Information Technology Infrastructure Library).
• Strong customer service skills when working with users of varying ability on IT issues.
• Ability to manage multiple workloads and coordinate assignments under high pressure situations.
• Experience managing iOS and Android Mobile Devices using Mobile Device Management (MDM) systems.
• Experience using PowerShell and other scripting tools.
• Ability to independently research and resolve complex technical issues.
• Important Note: A resume and/or Statement of Qualifications are required to submit with your application package in order to be considered.

For more information about this opportunity, benefits, and instructions on how to apply -- click the Apply button.