Workplace Services Manager, REWS

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• Industry related certifications (BIFM, IFMA).15 years of experience in combined facility management and service with an emphasis on facilities, hospitality, corporate services, property management, or similar office management within an organization.
• Experience working across the built environment/ property/hotel sector.
• Experience in project management managing budgets and end-to-end delivery of programs.

Preferred qualifications

• Advanced degree in a relevant field (e.g., MBA, Real Estate).
• Experience conceiving and activating high-profile public spaces or initiatives, coupled with a deep understanding of London’s cultural and community landscape.
• Experience working across the built environment/property sector.
• Change management experience and expertise.
• Exceptional communication and storytelling skills, with the ability to articulate a compelling goal to various audiences.

About the job

As a Workplace Services Manager in London, you will be the primary custodian of the workplace experience for Googlers and guests. Joining the Real Estate and Workplace Services (REWS) team, you will lead building operations at scale, managing a large vendor team responsible for both hard and soft services.

You will ensure our facilities perform at the highest standards while fostering a vibrant, hospitality-led environment that aligns with Google's brand narrative.

You will be navigating stakeholder relationships across various internal functions. You will own operations, identify areas for improvements, prioritize critical infrastructure initiatives, and drive the implementation of global standards.

You will possess approximately 15 years of facilities or hospitality management experience and a track record of managing projects, buildings or property portfolios successfully. You will be a communicator and storyteller, able to translate high-level strategies into actionable operational parameters.

With an investigative mindset and a dedication to excellence, you will constantly seek to improve efficiency while ensuring our users remain healthy, productive, and inspired by their workplace.

Google operates on a global scale, but each office seeks to create a unique Googley feel. As a Workplace Services Manager, you build consistently outstanding workplace experiences that work at scale. You will design, implement and manage Google's workplace service offerings. You will be taking on projects with a set of stakeholders.

You will improve the efficiency and effectiveness of your projects, delivering innovative solutions to workplace operations.

The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google’s culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally.

We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can grow.

Responsibilities

• Represent Workplace Services to end users by partnering with Googlers to deeply understand their needs and deliver the right solutions, while influencing customers, clients and internal organisations to reach consensus and compromise when needed.
• Partner with stakeholders as a trusted advisor to enhance the employee experience, effectively communicating REWS mission and strategies to executive management through timely, relevant, thorough, and tailored communication across a matrixed organization.
• Lead the implementation of hospitality strategy, shifting operations to a "One Team" approach with cross-trained professionals and zero-gap handovers between vendors across the London campus.
• Serve as the campus-wide custodian, ensuring consistent storytelling across all London sites, translating high-level narratives into actionable design and operational parameters, and acting as the creative mediator between business, REWS and GDM. Google is proud to be an equal opportunity workplace and is an affirmative action employer.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .