Food and Beverages Supervisor

STORE LOCATION: SM EAST ORTIGASStrong

Qualifications

• Leadership and Team Management
• Proven ability to lead, motivate, and discipline employees.
• Experience supervising kitchen staff, cashiers, service crew, or restaurant teams.
• Can delegate tasks effectively and ensure accountability.
• Food & Beverage Operations Knowledge
• Strong understanding of restaurant operations, food safety, sanitation, and quality control.
• Knowledge of inventory management, stock rotation (FIFO), and wastage control.
• Familiarity with POS systems and cash handling procedures.
• Customer Service Excellence
• Ability to handle customer complaints professionally and resolve issues promptly.
• Strong commitment to guest satisfaction and service standards.
• Communication

Skills

• Excellent verbal and written communication.
• Able to coordinate effectively with management, staff, suppliers, and customers.
• Can conduct team briefings and training sessions.
• Problem-Solving and Decision-Making
• Capable of making sound decisions under pressure.
• Able to address staffing shortages, operational issues, and customer concerns quickly.
• Time Management and Organization
• Can manage multiple tasks simultaneously in a fast-paced environment.
• Ensures smooth shift operations and timely completion of reports.
• Training and Development
• Experience in onboarding and training new employees.
• Able to coach staff to improve performance and maintain company standards.
• Sales and Business Awareness
• Understands sales targets, labor cost control, and profitability.
• Can analyze sales performance and implement strategies to improve results.
• Preferred

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, HRM, or a related field.
• At least 23 years of supervisory experience in a restaurant or F&B establishment.
• Experience in scheduling, inventory control, and employee performance management.