Customer Service Administrator

Customer Service Administrator

Witham | Full-Time | Permanent

I am working exclusively with a well-established and values-driven business in Witham to recruit a Customer Service Administrator for their Service Department. This is a key site-based role, ideal for someone who enjoys balancing customer interaction with strong administrative skills with a keen eye to detail within a fast-paced service environment.

This position plays a vital role in ensuring customers receive a professional, transparent, and seamless experience from start to finish, while also maintaining precise control over costing and invoicing.

The Role

As Customer Service Administrator, you will act as the central link between customers, the workshop, and internal systems, ensuring service activity is delivered efficiently, compliantly, and profitably.

Key responsibilities include

Acting as the main point of contact for customers throughout the service lifecycle

Managing bookings and rebooking's in coordination with the Workshop Controller to optimise capacity

Keeping customers fully informed at each stage of the process and identifying opportunities to upsell

Accurately costing and invoicing both retail and work in line with company processes, legal requirements, and business standards

Maintaining high levels of accuracy across systems, records, and financial data

Proactively identifying opportunities to improve service processes and customer satisfaction

Candidate Requirements

Essential

Proven experience delivering excellent customer service and managing customer expectations

Strong verbal and written communication skills

High level of numeracy with confidence handling margins, costs, and invoicing

Good IT skills with experience using CRM or customer record systems

Strong organisation skills and attention to detail

Salary & Benefits

£30,500 basic salary with a discretionary bonus scheme (OTE £37,500)

45 hours per week and work every other Saturday for 5 hours (Paid overtime)

24 days annual leave plus bank holidays

Simply Health care plan

Staff referral scheme

Enhanced maternity and paternity leave

Employee Assistance Programme (EAP)

To apply for this Customer Service Administrator position, please submit your CV any questions please call Sian on 01245 352332.

• Please only apply if you have the relevant experience and can work every other Saturday (8am-1pm)*