Front of House/ Client Experience Assistant/ Receptionist

Front of House/ Client Experience Assistant/ Receptionist

Front of House/ Client Experience Assistant/ Receptionist

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Head of Operations @ICONOMY | Offering Flexible & Affordable Workspace

Front of House/ Client Experience Assistant/ Receptionist – Serviced Office Space

Iconomy is growing and this is an exciting time to join us. We’re not just another workspace provider. We’re building something different. Iconomy embodies a new narrative in the workspace industry, combining the influence of iconic elements with the efficiency of an economy. Our name reflects an office experience that’s both widely admired and smartly priced, delivering real value without compromising on quality.

Following the success of Capital House, we’re expanding across London with new sites, new teams, and even bigger ambitions. We’re service-led, hands-on, and we pride ourselves on how we treat people, from our clients to our colleagues.

About the job

We’re looking for a charismatic, switched-on, and client-focused Front of House to be the heartbeat of our office space. You’ll set the tone from the moment guests walk in, ensuring a seamless experience while supporting marketing initiatives, events, and day-to-day operations.

What’s in It for You?

Competitive Salary – Based on experience

33 Days Off – Including bank holidays

Perks & Benefits – Season Ticket Loan, enhanced pension, and training opportunities

Vibrant Culture – Social events and brand partner discounts

Growth & Autonomy – Direct engagement with senior management

Your Role at a Glance

• First Impressions Matter – Be the welcoming face of our space, greeting clients and guests with professionalism and warmth.
• Client Experience Pro – Anticipate client needs, personalise interactions, and foster a positive community atmosphere.
• Operations & Facilities – Keep the space running smoothly, from managing bookings and post to maintaining a pristine, high-standard workspace.
• Marketing & Events – Support community-building initiatives, assist with content creation and occasionally attend after-hours events.
• Sales & Retention – Upsell services, promote meeting room bookings and contribute to high occupancy and client retention.

What We’re Looking For

️ Exceptional communication skills – both written and verbal

️ Confident handling of client requests with initiative and efficiency

️ Personable, positive, and comfortable building rapport

️ Organised, reliable, and great at multitasking

️ Naturally proactive and solution-driven

️ Strong IT skills – Microsoft Office is a must, Canva is a bonus

️ Experience in reception, hospitality, or any client-facing role is ideal (but not essential if you’ve got the right attitude)

We look for people who live our Values

• A positive attitude – someone who shows up with energy and purpose
• Problem solving – proactive, practical, and able to think on their feet
• Going above and beyond – delivering more than expected, with care

Why Join Iconomy?

Iconomy is growing fast and this is your chance to grow with us. You’ll join a supportive team, work in a beautiful space, and be part of a brand that values positive attitude, problem solving, and going above and beyond. We notice good work, we support development, and we treat people well – clients and team alike.

Seniority level

• Seniority level

Entry level

Employment type

• Employment type

Full-time

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Salary: GBP 20000 - 30000 per year