Administration - BCN PACE Center Receptionist

As a Bluegrass PACE Care team member, you will be a part of a program providing all-inclusive healthcare that keeps Kentuckians aged 55+, who may otherwise need nursing home care, living safely at home. Our PACE experts work collaboratively with an interdisciplinary team to decide what’s best for each PACE participant, bringing all aspects of medical and personal care, plus social and support services.

Most care services are provided at the PACE Center, including transportation to and from the Center. Be on the forefront of holistic care for our Kentucky community by joining our PACE program team!

At BCN we are committed to a work setting that treats all team members with fairness, dignity, and respect. We offer our team members an opportunity to grow, to develop professionally, and to work in a team environment. You can help our team make a lasting difference. Join #TeamBCN where your work matters, and your time is valued.

ScheduleM-F; 8am-4:30pmLocation: Bluegrass PACE Center; 2409 Members Way, Lexington, KY 40504

Position Summary

The PACE Center Receptionist serves as the first point of contact for participants, caregivers, visitors, and staff at the PACE Center. This position provides reception and administrative support to the PACE Center Director and Interdisciplinary Team by coordinating communications, scheduling appointments, maintaining records, and ensuring efficient daily operations while delivering exceptional customer service.

Position

Qualifications

• High school diploma or GED required; associate degree or business school training preferred.
• Minimum of two (2) years of administrative or office experience preferred, preferably in a healthcare, home health, hospice, or similar environment.
• Minimum of one (1) year of experience working with the elderly population preferred.
• Possesses and maintains current CPR certification.
• Proficiency in Microsoft Office applications and basic computer skills required.
• Knowledge of medical terminology preferred.
• Ability to operate office equipment, including personal computers, copiers, and multi-line telephone systems.
• Strong organizational, communication, and customer service skills.
• Ability to communicate effectively both orally and in writing.
• Ability to exercise sound judgment and discretion in confidential matters.
• Possesses a pleasant and professional telephone manner and the ability to establish positive working relationships with others.
• Ability to work effectively with healthcare professionals, participants, families, and fellow team members.
• Ability to remain calm and compassionate when interacting with individuals experiencing emotional stress.

Bluegrass Care Navigators is committed to creating a diverse environment and complies with Equal Employment Opportunity and Title VI guidelines. Employment with Bluegrass Care Navigators, as well as our services, are available to all qualified individuals.

We embrace and celebrate differences of persons of varying age, ethnicity, gender, disability, race, color, sex (including sex characteristics, intersex traits, pregnancy or related conditions), sexual orientation, gender identity, sex stereotypes, religion, national origin, political affiliation, socioeconomic and family status, geographic region, and other characteristics that make our employees unique.

It is the policy of Bluegrass Care Navigators to implement fair and effective personnel policies and to require all employees to serve the organization's mission and values.