Support Consultant (Customer Service)

We connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire job for our client.

Support Consultant (Customer Service)Overview Join a client-facing Customer Support team supporting accounting software for government contractor clients and other stakeholders. In this role, you’ll answer high-volume phone calls and emails, triage issues, de-escalate concerns, and resolve or appropriately escalate problems.

You’ll bring an accounting or business background to quickly understand what clients are trying to accomplish, while using strong communication and attention to detail to guide clients to the right next steps.

Required Skills

• Strong customer service experience with heavy phone and client interaction
• Accounting or business background (experience working with accounting concepts is essential)
• Ability to triage issues, identify the core problem, and separate symptoms from underlying causes
• Proven ability to de-escalate problems and remain professional with clients at all levels
• Documented, detail-oriented approach to capturing interaction notes in a CRM (or similar system)
• Clear, professional written and verbal communication
• Proficiency with Excel and Microsoft Office
• Ability to troubleshoot client issues and either resolve directly or coordinate with internal teams
• Nice to Have

Skills

• Experience with accounting software support
• Government contractor experience or support for government agencies
• Experience supporting implementation teams through onboarding or user training
• Experience testing software workflows and providing feedback to product teams

Preferred Education and Experience

• Bachelor’s degree in a business field OR accounting experience with a government contractor
• Hands-on experience supporting clients (customer support, client success, or similar), ideally alongside accounting/finance exposure
• Mission
• Staff is an equal opportunity employer.
• Please note that we do not accept unsolicited resumes from third-party recruiters or agencies.
• Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.