Customer Relationship Coordinator

Job Purpose

The Assistant / Customer Relationship Coordinator will support daily departmental operations, handle administrative tasks, and manage primary customer communication. This role is vital for improving operational efficiency, delivering excellent customer service, and maintaining positive business relationships.

Key Responsibilities

• Customer Communication: Respond professionally to customer inquiries via email, phone, and in-person.
• Relationship Management: Maintain and build positive, long-term relationships with clients and partners.
• Administrative Support: Assist with daily office operations, data entry, and departmental workflows.
• Coordination: Schedule appointments, organize files, and coordinate tasks within the team.
• Data Management: Use office software to update customer records, draft letters, and create basic reports.
• Minimum Qualifications &

Requirements

• Language: Professional fluency in written and spoken English.
• Communication: Strong verbal and written communication skills with a customer-first mindset.
• Tech

Skills

• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software.
• Soft

Skills

• Strong organizational skills, attention to detail, and a professional demeanor.
• Experience: Prior experience in customer service, retail, or administrative roles is a plus but not mandatory.