Operations SupervisorZEISS Vision Care · Al Quoz, Dubai, United Arab Emirates (On-site 6 days per week) ZEISS is a globally leading technology enterprise in the optics and optoelectronics industries, generating over €11.8 billion in annual revenue with approximately 46,000 employees across nearly 50 countries.

Founded in Germany in 1846, we are proud of our rich heritage. As a company owned by the Carl Zeiss Foundation, we are deeply committed to responsibility in all our activities. A significant portion of our revenue is continuously invested in research and development. ZEISS believes that innovation and technology are key to a sustainable future and solutions to global challenges.

If you want to contribute to operational excellence and deliver exceptional customer experiences in a fast-paced optical environment, ZEISS is the place for you.

Purpose of the RoleAs an Operations Supervisor, you will be responsible for leading the day-to-day operations of the Central Edging Facility (CEF), ensuring efficiency, quality, and service excellence across all operational activities.

You will play a critical role in optimizing workflows, supervising and developing the CEF team, maintaining inventory accuracy, and ensuring the timely processing and delivery of customer orders. Working closely with cross-functional stakeholders, you will drive continuous improvement initiatives, uphold ZEISS global standards, and deliver an exceptional customer experience.

Combining strong leadership with analytical capabilities, you will use operational data and insights to monitor performance, improve processes, and support the achievement of business objectives.

The key responsibilities for this position include (but are not limited to):

Operations ManagementYou oversee the daily operations of the Central Edging Facility, ensuring smooth execution of all activities.

You organize workflows and allocate resources effectively based on operational priorities and workload.

You set team objectives and monitor performance in alignment with company goals.

You ensure all jobs are processed according to the First Come, First Serve (FCFS) principle.

You lead regular team meetings, communicate priorities, and follow up on agreed actions.

You identify opportunities to improve operational processes and implement solutions that enhance efficiency and service delivery.

Quality & Service ExcellenceYou ensure compliance with ZEISS global quality standards and operational procedures.

You oversee quality control activities and maintain accurate quality reporting.

You monitor turnaround times and delivery performance to ensure customer commitments are consistently achieved.

You investigate operational issues and implement corrective actions to maintain high service standards.

You support the team in adhering to established operating procedures and best practices.CEF Laboratory LeadershipYou lead, coach, and develop the CEF team, fostering a culture of accountability, collaboration, and continuous improvement.

You monitor laboratory workflows, tray assignments, and job distribution across edging lines.

You oversee daily laboratory activities, ensuring accurate execution and maintenance of operational records.

You manage administrative and technical issues impacting laboratory performance.

You ensure the proper maintenance, calibration, and use of laboratory equipment and tools.

You oversee the availability and timely replenishment of consumables, supplies, and operational resources.

Inventory & Supply Chain ManagementYou optimize inventory levels through effective planning and monitoring of stock requirements.

You analyse consumption trends and coordinate replenishment activities to prevent stock shortages.

You monitor fast-moving products and ensure appropriate inventory coverage.

You oversee the processing and placement of incoming stock within agreed timelines.

You lead inventory count activities and ensure the accuracy and integrity of inventory records.

You investigate and resolve inventory discrepancies in collaboration with relevant stakeholders.

Logistics, Reporting & Continuous ImprovementYou coordinate logistics activities, including transportation, warehousing, and distribution.

You monitor operational performance and prepare reports using Excel and Power BI.You ensure the timely and accurate submission of operational reports and data.

You provide operational insights to support forecasting and planning activities.

You contribute to operational projects and continuous improvement initiatives that enhance efficiency and customer satisfaction.

Safety & ComplianceYou ensure all activities comply with safety regulations, company policies, and industry standards.

You promote a culture of safety and maintain a clean, organised working environment.

You identify operational risks and implement mitigation strategies.

You support regular safety reviews and compliance activities to maintain a safe workplace.

Required knowledge & experienceAssociate's or Bachelor's degree in Optical Dispensing, Optometry, Supply Chain, Operations Management, or a related field.

Proven experience within optical operations, customer service, laboratory operations, or operational leadership environments.

Experience managing teams, coordinating workflows, and driving operational performance.

Strong understanding of optical fitting processes, lens types, and frame adjustments is advantageous.

Experience managing inventory, logistics, and service delivery activities.

Experience using reporting and analytical tools to support decision-making and performance monitoring.

Knowledge, Skills &

Competencies

Strong leadership and people management skills.
Excellent verbal and written communication skills with a customer-focused mindset.
Strong analytical thinking and problem-solving abilities.
Advanced proficiency in Microsoft Excel and Power BI.Strong organisational and planning skills with attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative approach and ability to work effectively across functions.
Proactive mindset with a focus on continuous improvement.
Strong understanding of quality standards and process compliance.
Technical knowledge of optical products and laboratory operations.
What do we offer you?
An opportunity to work with a global leader in optics and vision care.A dynamic and collaborative work environment.
Exposure to world-class operational standards and technologies.
Professional development and career growth opportunities.
The opportunity to contribute directly to customer satisfaction and operational excellence.A culture focused on innovation, quality, and continuous improvement.
Who are we?ZEISS Vision Care MENAZEISS Vision Care MENA delivers innovative vision solutions across the region, combining advanced optical technologies with exceptional customer service.
Our operations teams play a critical role in ensuring quality, reliability, and operational excellence, enabling us to deliver outstanding experiences to our customers and partners.
We foster a collaborative environment where employees are empowered to take ownership, drive improvements, and contribute to the success of our customers and the business.ZEISS Group
ZEISS is a global leader in optics and optoelectronics.
Its portfolio includes solutions for industrial quality and research, medical technology, semiconductor manufacturing, and consumer optics.
ZEISS technologies contribute to the production of a large portion of the world's microchips.
With a strong commitment to innovation, ZEISS invests heavily in research and development and continues to shape the future of technology and science.

Diversity & InclusionDiversity is a core part of ZEISS. We welcome applications regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation, or identity.