About the Role
We are seeking a dedicated and experienced Senior Operations & Customer Service Executive to join our dynamic logistics team in Dubai.
This position combines operational excellence in land freight management with exceptional customer service delivery, specifically focusing on consolidation door-to-door services throughout the UAE. The successful candidate will play a crucial role in ensuring seamless freight operations while maintaining the highest standards of customer satisfaction in our fast-paced logistics environment.
- Key Responsibilities*
- Freight Operations Management*
- Oversee and coordinate land freight operations from origin to destination
- Manage consolidation shipments to optimize cargo efficiency and reduce costs
- Monitor shipment tracking and ensure timely delivery of goods
- Coordinate with warehouse teams for cargo handling and storage
- Implement operational procedures to maintain service quality standards
- Consolidation Services & Documentation*
- Plan and execute consolidation strategies for multiple shipments
- Prepare and process all required shipping documentation accurately
- Ensure compliance with local and international transportation regulations
- Maintain detailed records of all freight movements and customer transactions
- Handle customs clearance documentation and coordinate with relevant authorities
- Customer Service Excellence*
- Respond to customer inquiries promptly and professionally across multiple channels
- Provide real-time updates on shipment status and delivery schedules
- Resolve customer concerns and operational issues efficiently
- Build and maintain strong, long-term client relationships
- Proactively communicate potential delays or service disruptions
- Vendor & Supplier Coordination*
- Manage relationships with transportation partners and subcontractors
- Negotiate rates and service agreements with freight carriers
- Monitor vendor performance and ensure service level compliance
- Coordinate with local and regional transportation providers
- Operational Efficiency & Continuous Improvement*
- Identify opportunities for process optimization and cost reduction
- Implement best practices to enhance operational workflow
- Monitor key performance indicators and operational metrics
- Contribute to the development of standard operating procedures
- Requirements*
- Education & Experience*
- Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
- Minimum 2 years of hands-on experience in land freight operations within the UAE
- Proven expertise in consolidation services and door-to-door delivery operations
- Demonstrated experience in customer service within the logistics industry
- Technical Skills*
- Strong knowledge of UAE and international logistics regulations
- Proficiency in logistics management software and tracking systems
- Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint)
- Familiarity with customs clearance procedures and documentation
- Understanding of freight costing and pricing structures
- Core Competencies*
- Excellent organizational and multitasking abilities
- Strong analytical and problem-solving skills
- Outstanding verbal and written communication skills in English
- Ability to work effectively under pressure and meet tight deadlines
- Detail-oriented approach with high accuracy in documentation
- Collaborative team player with independent work capabilities
- Customer-focused mindset with conflict resolution skills
- Benefits*
- Competitive salary package commensurate with experience
- Full-time permanent employment with job security
- Opportunity to work with a leading logistics company in Dubai
- Professional development and career advancement opportunities
- Dynamic work environment in the growing UAE logistics sector
This is an excellent opportunity for a logistics professional to advance their career while contributing to the success of our expanding operations in one of the region's most vibrant logistics hubs.
