JOB PURPOSE
Drive strategic planning, contractual governance, and performance oversight for Dubai rail operations, ensuring safe, cost-effective services, optimized timetables, and continuous customer satisfaction through rigorous financial, safety, and risk management.
ROLES & RESPONSIBILITIES
- Strategy
- Develop and approve O&M agreements, SLAs, and commercial policies with operators and authorities, ensuring cost control, ROI, and HSE compliance.
- Govern network KPIs, break-even targets, and annual budgets and benchmark against global metro leaders and recommend incentives or penalties.
- Oversee and manage SLAs concluded with competent authorities, ensuring alignment of service obligations and mutual accountability across stakeholders.
- Support in defining fleet, timetable, and special-event service strategies, incorporating asset operating limits and maintenance flexibility.
- Oversee synthesis of stakeholder feedback and analysis of operational data to prepare break-even analyses and financial optimization plans for railway operations.
- Operations
- Monitor operator plans, audits, and monthly performance data and issue alerts or punitive actions for KPI breaches and oversee corrective measures.
- Coordinate joint commercial unit activities with marketing, investment, and other RTA teams to maximize revenue and ridership.
- Review financial analyses, cash-flow statements, and bill disbursements, ensure transparent contract administration and accurate cost tracking.
- Lead governance of incident and fault responses, manage high-risk safety inspections, and enforce HSQE, RSEMS and ASEMS standards across all staff.
- Product / Process Improvement
- Evaluate operator improvement proposals, conduct benchmarks, and approve feasible enhancements within budget and risk parameters.
- Analyze stakeholder feedback, experimental service models, and audit findings to optimize timetables, resource allocation, and customer experience.
- Oversee and track passenger-focused improvement projects and service enhancements delivered by operators or internal departments, ensuring alignment with approved budgets and strategic objectives.
- Drive continuous improvement of risk registers, audit regimes, and performance dashboards to elevate operational excellence and compliance.
- Physical
Working Conditions
- Conduct periodic depot and network inspections, special-event observations, and contractor audits in live rail environments, adhering to RTA safety protocols.
Education:
Bachelor’s degree in Transportation Engineering or Business Administration, or Operations Management; Master’s degree in Transportation Management or Finance.
Experience:9+ Years in case of Master’s degree (11+ years in case of Bachelor’s degree).
Qualification:
Certifications such as PMP, Contract Management Certification, HSQE Certification.
Required Nationality: UAE National.
