Teller

Job Description

Processing of cash and cheque transactions, deposits and withdrawal, RMT transactions. Cash to be balanced and have zero cash shortages and overages to ensure daily functionalities are completed as per agreed timelines.

Being the joint custodian of till cash with Branch Operations Manager/Operations and Service Manager/Head teller to ensure dual custody requirements are maintained.

Ensure all teller transactions and other routine processing is done as per laid down operating procedures and central bank guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.

Identify and initiate improvements to work, customer service, quality, work processes and organizational matters to contribute to business efficiency goals and act on ways to improve knowledge and skills.

Carry out all branch administrative tasks with a high degree of accuracy.

Initiate improvements to work processes to contribute to business efficiency goals.

Conform to the standards/policies of RAKBANKMaintains awareness of the branch Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruptionOfficiate as Branch Operations Representative/ Head Teller as and when required as outlined on the Job Description of the respective role.

Manage and optimize cash management to ensure operational efficiency while officiating as Head TellerIdentify and act on ways to improve knowledge and skills as required to assist in the smooth operation of the department.

Perform department's tasks as instructed by the Line Manager to support the smooth operation of the department and ensures adherence to department's policy, procedures, standards, reporting requirements, and relevant regulatory and statutory requirements whilst always complying with the staff code of conduct and ensure that RAKBANK's positive image is presented to customers through excellent customer service and unparalleled quality.

Maintain awareness of the department's business continuity plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.

Perform assigned operational tasks and ensure adherence to timescales and high degree of accuracy whilst providing excellent customer service and adhering to all appropriate process and procedures and enables department to achieve high performance standards without compromising on qualityThe role involves resolving routine, well-defined issues using established procedures.

Solutions are typically straightforward and can be implemented immediately.

Engages in structured, routine interactions with internal departments and external parties to exchange information, clarify facts, coordinate tasks, and resolve recurring issuesFunctions within the framework and boundaries of the Banks policies as well as the overall organization and governance frameworks.

Authorised to take decisions as per the approved Delegation Matrix.

Behavioural

Competencies

• Fostering teamwork, building collaborating relationships conceptual thinking
• Functional

Competencies

• Thoroughness, attention to communication, technical expertise and initiative

Job Details

Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.rakbank.ae

Job Function

Customer Service Company Industry/Sector: Financial Services

What We Offer

About The Company

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