Room Attendant

Reporting to the Housekeeping Supervisor, responsibilities and essential job functions of Room Attendant include, but are not limited to, the following:

Consistently offer professional, engaging and proactive guest service while supporting Team Members.

Provide a warm, sincere and engaging service that ensures Guests feel valued.

Ensure guest rooms are cleaned to Forbes standards, which Villa Park Follows.

Report any maintenance defects in guestrooms and surrounding areas to Supervisor. Report ‘out of service’ rooms to Supervisor or housekeeping officeTreat each and every Guest as a unique individualAnticipate Guests’ needs with thoughtful and personal touches.

Resolve Guest problems and never saying “no” without offering an alternative.

Clean and stock linen closet at the end of your shiftTurn in all lost and found items to Housekeeping according to the standard procedure.

Provide night service (refresh rooms in the evening when required)

Qualifications

Previous housekeeping experience in a luxury hotel environment is an assetExcellent communication and organizational skillsMust possess a strong work ethic and be able to work efficiently in a demanding, fast paced environmentMust be physically fit and have the ability to stand, lift, push and pull for long periods during shiftTeam player with a creative and outgoing personalityMust be well-presented and professionally groomed at all timesGood communication and customer contact skills; good problem resolution skills

Additional Information

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