Duty Manager - Front Office Operations, Jumeirah Mina Al Salam Dubai

Duty Manager - Front Office Operations, Jumeirah Mina Al Salam Dubai

Job Overview

Jumeirah Mina Al Salam is hiring a Duty Manager to oversee front office operations and ensure the delivery of exceptional guest services. Based at the iconic Madinat Jumeirah resort in Dubai, this position is ideal for hospitality professionals with a proven background in luxury guest relations and operational leadership.

Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Hospitality / Travel Salary: 11000-14000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full Time

Job Overview

The Duty Manager will lead front office activities, coordinate across departments, and manage operational challenges including overbooking situations. The role is essential in ensuring that all guest-facing areas meet service excellence and cleanliness standards. The candidate will also contribute to enhancing overall guest satisfaction and team alignment.

Key Responsibilities * Supervise front office operations in alignment with Jumeirah's brand and service protocols * Conduct daily room availability checks and ensure guest readiness * Coordinate between departments (Housekeeping, Concierge, etc.) to ensure seamless guest experiences * Attend daily operational briefings and communicate relevant updates to staff * Handle overbooking scenarios professionally and ensure guest satisfaction * Oversee lobby presentation and cleanliness, liaising with support teams * Support emergency procedures and guest incident resolution as required Job Requirements * 3-5 years' experience in guest services, front office, or public relations within a luxury hospitality setting * Bachelor 's degree in Hospitality Management or a related discipline * Proficient in MS Office and front office software systems (e.g., Opera, PMS) * Excellent communication skills in English; knowledge of Arabic or other languages is a plus * Strong leadership, coordination, and problem-solving abilities * Ability to work flexible shifts and manage high-pressure guest service situations What We Offer * Competitive tax-free salary paid in AED * Comprehensive medical and life insurance * Access to F and B discounts and global stay benefits * Paid leave, annual flight allowance, and incentive programs * Professional development in one of the UAE's most luxurious resorts

About the Company

Madinat Jumeirah is one of Dubai's most prestigious beachfront destinations, featuring four luxury hotels, a private beach, over 50 restaurants and bars, and the Talise Spa. Jumeirah Mina Al Salam is renowned for delivering personalized Arabian hospitality in a tranquil waterside setting. Be part of a world-class hospitality brand and contribute to the legacy of service excellence.