Front desk Manager/Operations Manager (Hospitality Background)

Scope of EmploymentThe Employee shall perform Community Manager duties, the scope of which shall include but is not limited to:

Client Service & Support:

Provide superior customer service in person, over the phone, or via email.

Act as a liaison between the Business Centre and clients.

Support the Sales Team with client tours upon request.

Develop methods to gauge customer satisfaction and handle complaints.

Ensure compliance with the company’s policies.

Maintain a high level of knowledge about the Centre's products and services.

Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.

Cultivate and maintain positive relationships with clients to enhance overall satisfaction and loyalty.

Promote client satisfaction and retention through timely response to complaints and requests.

Collect and analyze client feedback for strategic decision-making.

Identify opportunities to upsell or cross-sell products or services.

Facilities & Space Management:

Monitor client and visitor sign-ins and outs.

Conduct daily office inspections to maintain established standards for safety, cleanliness, functionality and overall appearance.

Oversee and supervise Office Assistants in their daily tasks, ensuring efficiency and adherence to established standards.

Support the Center Manager with occupancy reports and monthly invoicing.

Communicate with contractors, vendors, etc for necessary office repairs and maintenance.

Restock cleaning materials and printing area as per guidelines.

Manage purchasing, vendor management, and center operations.

Provide administrative support for compliance with necessary Health & Safety Regulation.

Planning & Execution:

Provide logistical support for meetings and events.

Resolve member issues and oversee new member onboarding and moves.

Professionally handle move-ins and inspect offices upon move-outs.

Organize and participate in in-house community events.

Other

Responsibilities

• Achieve performance goals/objectives specified in the performance plan.
• Maintain professional competence through staff development activities and meetings.
• Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.
• Qualifications/

Skills

• 5+ years of experience in Hospitality or Business center Mandatory