Lead Tech Supp Specialist

As a Lead Tech Support Specialist here at Honeywell, you'll be a key player in ensuring the seamless operation of Honeywell's IT systems. As the lead specialist, you'll be responsible for overseeing and coordinating support activities, providing technical expertise, and collaborating closely with cross-functional teams to resolve complex issues.

Your in-depth knowledge and problem-solving skills will be instrumental in maintaining our technology infrastructure. Your expertise will be valued, and your contributions will shape the future of our IT support.

In this role, your expertise will ensure the uninterrupted flow of information and the efficiency of our IT systems, which are the lifeblood of our operations. You will be at the forefront of solving complex technical challenges and making critical decisions that directly impact our ability to innovate, compete, and serve our customers.

Your leadership and technical acumen will drive excellence in IT support, enabling Honeywell to maintain its reputation as a global leader in technological advancement. Join us and be the driving force behind our continued success.

Responsibilities

Key Responsibilities

• Provide technical support and guidance to customers and internal teams
• Lead and manage a team of support specialists
• Collaborate with crossfunctional teams to address technical challenges and resolve issues
• Develop and implement processes and procedures to improve support efficiency and effectiveness
• Identify training and development needs for support specialists and facilitate skill enhancement

Qualifications

YOU MUST HAVE

• 5+ years of experience in IT customer support or a related role.
• Strong technical skills and knowledge of IT hardware and software.
• Exceptional problem-solving skills and a dedication to excellent customer service.

WE VALUE

• Bachelor's degree in IT or a related field.
• Experience providing expert-level customer support.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to adapt to changing technology and IT best practices.
• Knowledge of industry-specific regulations and compliance

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition.

As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.