The sales associate plays an essential role in the smooth running of the in-store retail operation leading to company’s growth and revenue. The position responsibility entails ensuring high levels of customer experience by displaying efficiency in all in-store functions.
An ideal candidate should be hard working and customer oriented along with which must possess solid communication, interpersonal and problem-solving skills.
Key responsibilities
- Customer service:
- Ensure excellent customer experience by serving customer needs and processing sales.
- Trial room management as per customer traffic.
- To be polite and helpful when dealing with customer queries or complaints - referring them to DM/ SM/SO when necessary.
- Inventory management:
- Support in maintenance of stock through continuous management of stock levels and availability on floor through inward, outward and stock replenishment functions.
- Where stock room stock levels are low, must inform DM/SM/SO.Receiving and verifying merchandise shipment quality and quantity along with unpacking and categorizing assistance.
- Sorting, tagging and placing products onto racks, shelves and mannequins as per company standards.
- Must ensure that merchandise is laid out as per display principles, i.e. sizes & ratios are maintained.
- Till operations:
- Operates tills, accepting cash, credit cards and vouchers.
- Ensure that billing counters always has enough carry bags, stationery, audit rolls and wrapping paper at the till point.
- Assisting in price and discount checks, exchange/return product availability.
- Floor Presentation:
- Maintenance of an excellent standard of presentation and tidiness of the sales floor and till areas.
- Maintain all fixtures, fittings and merchandise so that they are tidy and neat at all times.
- Other duties:
- Undertake duties such as, assisting with layout changes - including moving, assembling fixtures and counters.
- Assist promotions inside and outside the Store.
- Remain alert to ensure that shop lifting/internal shrinkage is minimal.
- Carry out all other duties ancillary and incidental thereto as well as other duties assigned from time to time.
- Strong communication, interpersonal and problem-solving skills.
- Presentable and pleasant personality.
- Must have at least passed SSC or possess equivalent qualifications.
- Must be able to speak English fluently.
- Knowledge of one of the local languages would be advantageous.
