Client & Employee Services Executive Department: OperationsLocation: ColomboReporting To: Operations HeadExperience
Required
1–2 YearsEmployment Type: Full-Time
Role Purpose
The Client & Employee Services Executive will support the day-to-day management of assigned client accounts and deployed employees by coordinating payroll inputs, attendance records, employee requests, onboarding activities, and operational service requirements.
The role serves as a key link between clients, employees, payroll, HR, and internal support teams to ensure smooth service delivery and high levels of client and employee satisfaction.
Key Responsibilities
- Client Coordination
- Act as the first point of contact for assigned client accounts on routine operational matters.
- Build and maintain positive working relationships with client representatives.
- Follow up on attendance records, timesheets, overtime, incentives, and payroll-related inputs.
- Coordinate employee deployment requirements and operational updates.
- Escalate unresolved issues to the Operations Head.
- Employee Services
- Support deployed employees with operational and payroll-related queries.
- Coordinate onboarding documentation and joining formalities.
- Assist employees with requests related to attendance, salary clarifications, deployment details, and other routine matters.
- Coordinate employee transfers, resignations, and workforce changes.
- Payroll Input Management
- Collect monthly payroll inputs from clients and employees.
- Verify completeness and accuracy of attendance, overtime, incentives, allowances, and deductions.
- Submit payroll inputs within agreed timelines.
- Coordinate with payroll teams to resolve payroll-related discrepancies.
- Workforce Administration
- Maintain employee deployment records and trackers.
- Track joiners, exits, transfers, and headcount movements.
- Ensure employee records are updated accurately.
- Support preparation of operational reports and dashboards.
- Internal Coordination
- Coordinate with HR regarding employee documentation, contracts, onboarding, and employee requests.
- Coordinate with Payroll and Shared Services teams for payroll processing.
- Support Commercial Operations team by providing required workforce and deployment information.
- Educational
Qualifications
- Diploma or Degree in:
- Human Resource Management
- Business Administration
- Management
- Commerce
- Marketing
- Related discipline
- Experience1–2 years of experience in:HR Operations
- Staffing Operations
- Employee Services
- Payroll Coordination
- Client Coordination
- BPO / Shared Services Operations
- Customer Service Operations
- Fresh graduates with strong internship experience may also be considered.
- Skills
Required
- Good communication skills in English and Sinhala (Tamil would be an advantage)
- Strong interpersonal and stakeholder management skills
- Good Microsoft Excel and Microsoft Office skills
- Ability to manage multiple priorities and deadlines
- Strong coordination and follow-up skills
- Attention to detail and accuracy
- Customer service mindset
- Key Performance Indicators (KPIs)
- Timely submission of payroll inputs
- Accuracy of attendance and employee data
- Client query resolution time
- Employee query resolution time
- Accuracy of workforce records
- Employee onboarding completion within SLAService delivery compliance
- Portfolio Responsibility
- Each executive may manage approximately:15–20 client accounts150–180 deployed employees
- Prioritize candidates from:
Staffing companiesPayroll outsourcing firmsBPO/shared services environmentsHR operations roles with client-facing exposure
