IVR Software Developer (Java/Spring Boot, Genesys, VoiceXML)

Our client, a IT Services and Consulting company, is looking for a IVR Software Developer (Java/Spring Boot, Genesys, VoiceXML) for their Cleveland ¸OH location.

Requirements

Top Skill(s)

• Java/J2EE – strong expertise in backend development.
• Spring MVC & Spring Boot, Micro Services
• REST & SOAP Web Services

Core Development Skills

• Java/J2EE – strong expertise in backend development.
• Microservices
• Struts Framework – understanding and experience maintaining legacy systems.
• Spring MVC & Spring Boot – for building scalable microservices and APIs.
• REST & SOAP Web Services – API creation and consumption.
• JSON/XML data handling.
• Front End : JavaServer Page for VoiceXML (JSV) and Java server page.

IVR/Telephony

• Understanding of IVR call flows, SIP
• Experience with IVR platforms such as Genesys and cloud telephony (e.g., Twilio, Google Dialogflow).
• Familiarity with speech recognition (ASR) and text-to-speech (TTS) engines

Database

• Strong SQL skills with Oracle and PostgreSQL.
• Experience with stored procedures, indexing, and query optimization.

Build & Deployment

• CI/CD experience using Git, Maven, Jenkins, or similar tools.
• Basic knowledge of Docker and cloud deployment (GCP).

Preferred Skills

• Migration of IVR applications from monolithic Struts apps to Spring Boot microservices.
• Knowledge of AI-driven conversational IVR solutions.
• Years of Experience: 14.00 Years of Experience

Skills

• Category Name Required Importance Experience
• App Development & Maintenance Voice XML Yes 1 6 + Years
• DXDE_NEW Springboot Microservices Yes 1 6 + Years
• EPS_NEW Contact Center Domain Yes 1 6 + Years
• EPS_NEW Oracle SQL Yes 1 6 + Years
• Java J2EE Yes 1 6 + Years
• Java REST Web Services Yes 1 6 + Years
• Java Spring MVC Yes 1 6 + Years
• Java Struts Yes 1 6 + Years

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Skills

Apache Struts, Application Programming Interface (API), Artificial Intelligence (AI), Call Centers, Cloud Computing, Continuous Deployment/Delivery, Continuous Integration, Docker, GCP (Good Clinical Practices), Genesys Solutions, Git, Health Plan, Information Technology Consulting, JSON, Java, Java Platform Enterprise Edition (Java EE/J2EE), JavaServer Pages (JSP), Jenkins, Maven, Microservices, Oracle, Oracle Database, PostgreSQL, Query Optimization, REST (Representational State Transfer), SIP (Session Initiation Protocol), SOAP (Simple Object Access Protocol), SQL (Structured Query Language), Scalable System Development, Software Development, Speech Recognition, Spring Framework, Spring MVC, Stored Procedures, Systems Maintenance, Telephony, User Interface/Experience (UI/UX), VXML (Voice Markup Language), Voice Response Systems, Web Services, XML (EXtensible Markup Language)

About the Company

ICONMA, LLC