Digital Product Lead

Duration: 6+ months

Compensation

$70-85/hr W2 Location: Philadelphia, PA (Hybrid on-site 1 day/week)Seeking a strategic Product Lead to drive the end-to-end Help & Support digital customer journey across web and mobile experiences. This role will drive product strategy, roadmap development, prioritization, and execution for a high-visibility CX initiative focused on transforming the digital customer journey.

Requirements

• 7+ years of Product Management experience within digital products or customer-facing applications5+ years owning product roadmaps, prioritization, and backlog strategy
• Experience leading complex end-to-end digital customer journeys across web and mobile platforms
• Strong experience partnering with UX, Design, Engineering, Analytics, and Operations teams
• Demonstrated success using customer research, NPS, CSAT, funnel analytics, or behavioral data to drive product decisions

Responsibilities

• Own the end-to-end Help & Support customer journey, including product strategy, roadmap development, and backlog prioritization
• Partner with UX, Engineering, Analytics, and Operations teams to deliver customer-focused digital experiences that improve NPS and self-service adoption
• Use customer feedback, behavioral data, and business metrics to prioritize investments and guide product decisions