Manager, Luxury Personal Shopper

AboutBloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life.

Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

The Personal Shopper is a highly engaged seller who is equipped to take care of Bloomingdale’s most valuable clients. This executive’s number one priority is to maximize sales and build long-term, high value relationships. The Personal Shopper is a fashion authority and skilled seller and serves as a key store resource and leader for fashion education and selling techniques.

Our Personal Shoppers provide the highest level of service to clients, assisting them throughout the store with all personal, home and gifting needs. Luxury products are their specialty. In partnership with the General Manager and Special Events Manager, the Personal Shopper builds community and personal relationships that drive good will and volume. They are the ultimate Bloomingdale’s brand ambassador.

Perform other duties as assigned.

Essential Functions

Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional serviceServices all shopping needs: personal wardrobe, family wardrobe, home needs, cosmetics and gifts.

Anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest giftsHighly knowledgeable about alterations and fit; leverages the alterations service to drive salesTeaches clients how to edit, refine and style their wardrobes, both in the store and through in-home appointmentsEffectively manages time and productivity; utilizes available technology to maximize efficiencyExpert in the features of the Bloomingdale’s app and teach clients how to use it; utilizes “wish list” with clients to share product likesUtilizes social media to stay aware of relevant fashion trends and pop culture; encourages user generated content by creating “post-worthy” experiencesProvides clients with premium access to products.

Utilizes all tools to secure product for the customer: search and send, special order tool, online look books; can easily sell merchandise not within their four wallsProactively seeks out product knowledge and has the confidence to sell luxury productHosts fashion presentations and private events in their own store each season; trade areas able to leverage Shopper to host events in local storesMerchandise Personal Styling offices, demonstrating expert mixing of productDevelops a luxury client interested in attending unique eventsBuilds a relationship based on trust with each clientHas strong ties to the community, particularly with local charities; establishes Bloomingdale’s as a strong supporter in the community that gives back while creating business opportunitiesAssists the General Manager in acquiring new high value clients through networkingServes as the store fashion leader, sharing trends and selling initiatives as a leader in the storeCultivates trusting relationships with product designers and buyers to secure limited availability product only available through Personal Shopping, especially luxury opportunitiesCares about the overall service standard in the building, stops to assist or address clients’ needs throughout the storeRegular, dependable attendance & punctuality.

Competencies

• High School Diploma or equivalent required.3-5 years related experience.
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret documents.
• Basic math skills such as addition, subtraction, multiplication, and division.
• Strong analytical and problem-solving skills.
• Must be able to work independently with minimal supervision.
• Able to react and adapt well to changing priorities.
• Leadership: Set clear expectations for leadership behavior and accountability for results.
• Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays.
• Regular, dependable attendance and punctuality is required.

Physical Requirements

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift/move up to 25lbs.
• This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time.
• Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.STORES00This position may be eligible for performance-based incentives/bonuses.
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.
• Additional benefit details are available at bloomingdales
• JOBS.com.
• Eligible for Sales Commission