Business Operations & Strategy

• About Titan: Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations.
• The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/
• 7. In under a year we've raised over $100M from General Catalyst, 8VC, and Cal
• PERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises.
• We've automated 100K+ tickets across 400+ customers.
• Our tech team has talent from Scale AI, Core
• Weave, Vanta, Dropbox, Meta, Five
• Rings, Two
• Sigma, Harvard, Stanford, and MIT. Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.

About The Role

We are seeking a Business Operations & Strategy Lead to partner closely with our founders, MSP executives, and product / finance teams on special projects, operational improvements, and integration / growth strategy.

What You’ll Do: Business operations: Partner with MSP executives and leaderships to identify key bottlenecks and revamp operations to enable better growth; embed within MSP operating teams to identify pain points and product gaps for engineers and managers Revenue operations: Execute on initiatives to both accelerate sales growth and improve existing customer retention Integration strategy: Identify opportunities to drive successful integration across finance, operations, and product for new portfolio organizations and clients Corporate strategy: Support executives with data analytics and strategic projects to set quarterly business goals at the MSP and Titan level

Who You Are

• 3–6 years of experience across business strategy, operations, consulting, and finance.
• Prior operating experience in a startup, PE, or high-growth technology environment is preferred Strong business sense and analytics fluency Fast learning curve – you thrive in ambiguous problem spaces; you learn new workflows and concepts quickly and become an SME within days or weeks Exceptionally versatile – you can context switch to work well with operators at all levels of the business across multiple projects.
• You thrive in both high-level strategy discussion and day-to-day execution Excellent executive presence and communication skills – you build working relationships with all teams, you can synthesize complex ideas, and you are calm under pressure