Counsel, Policy Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Councel, Policy Manager

About the job

This position is needed to enable Twilio’s Government, Policy and Regulatory Affairs Team in APJ to manage the increasing regulatory work and to support the businesses’ aims in the region. You are the right person for the role if you like the challenge of supporting a fast growing company that is innovating in the world of communications and technology.

You will support Twilio in understanding and fulfilling its telecommunications regulatory compliance obligations in various countries within the APJ region.

The ideal candidate for this role is someone who not only understands the regulatory landscape but also understands the practical obstacles of implementing compliance in a complex technological ecosystem, has experience working cross-functionally to overcome those obstacles, and enjoys the challenge of it all.

Responsibilities

• In this role, you’ll:
• Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio’s products, services, marketing initiatives, and customer communications.
• Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence.
• Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the business prepare for new requirements with clear, actionable plans.
• Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities.
• Deliver advice in a way that is concise and usable for non-legal stakeholders, helping leaders understand the practical “what to do next” rather than receiving long-form memos.
• Instruct and manage external counsel when required, including scoping work, managing timelines, and supporting budget discipline.
• Help improve how the legal function scales, contributing to templates, self-serve guidance, managing administration and process improvements, and leveling up legal operations to create leverage for the team.
• Build strong internal relationships and become a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes.
• Proactively monitor regulatory developments and maintain accurate updates in internal systems like Airtable.

Qualifications

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
• If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio.
• We are always looking for people who will bring something new to the table!

Required

Desired: Either JD, LL.B. or equivalent degree, or equivalent practical experience. 6 - 8 years PQE Experience working in law, policy or regulatory in Australia, New Zealand, Singapore or another relevant APJ jurisdiction. An understanding of telecoms and tech regulatory frameworks in the APJ region or an understanding of other highly regulated industries such as financial services or energy.

Experience advising on regulatory compliance matters at a law firm, in-house, or government agency. Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously. Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects.

Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team. Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution.

Familiarity and experience in drafting regulatory filings and legislative consultation submissions.

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• Experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations. Location This role will be remote, and based in Melbourne (preferred), Sydney, Canberra or Brisbane. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

That’s why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.