Role Description
We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem . The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities.
You will help ensure SaaS platforms are secure, scalable, and fully leveraged , enabling Dropboxers to get the most out of their tools.
Responsibilities Administer SaaS platforms
- user management, security, permissions, workflows, integrations.
- Proactively
- evaluate new SaaS features
- and run pilots/adoption programs.
- Measure and report on adoption and usage trends
- across collaboration platforms.
- Identify opportunities to leverage
- AI, automation, and integrations
- for smarter collaboration.
- Troubleshoot and resolve SaaS-related incidents, documenting best practices.
- Deliver documentation, training, and communication to drive user enablement.
Requirements
- 5+ years experience administering enterprise SaaS platforms
- (i.e. Google
- Workspace, Slack, Zoom, Dropbox).
- Experience with automation/scripting
- (Python,
- Bash, PowerShell, AWS Lambda).
- Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
- Strong analytical skills for usage data, adoption metrics, and feature impact.
- Excellent troubleshooting, problem-solving, and cross-functional communication skills.
- Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
- Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides
Preferred Qualifications
- Certifications in Google Workspace or Slack administration.
- Experience with SaaS adoption programs and driving user engagement.
- Familiarity with AI/ML-powered SaaS features.
- Background in SaaS spend optimization and vendor management.
