Newsletter
Stay at the forefront
of market
Get the latest updates on AI-powered hiring, career growth, and technical deep-dives delivered to your inbox.
Get the latest updates on AI-powered hiring, career growth, and technical deep-dives delivered to your inbox.
cohere
Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company co-headquartered in Toronto and San Francisco, with key offices in London, New York City, Montreal, Seoul, Germany and Paris. Join us! Why This Role? We're seeking an exceptional Customer Success Manager with expertise in the Montreal, Canada, private sector landscape to lead our most strategic commercial accounts.
This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of organizations in a dynamic, fast-paced environment. You will be the trusted advisor and strategic partner for a wide range of private sector organizations, including large enterprises, startups and scaleups, as they navigate the complex journey of AI adoption.
You'll guide organizations through the implementation of frontier AI in secure, regulated environments—ensuring solutions deliver a measurable impact while meeting stringent security, privacy, compliance, and ethical requirements.
In this role, you'll collaborate with our Strategic Customer team, Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams, serving as the voice of the customer internally and the face of Cohere externally for our most sensitive and high-impact commercial engagements.
You'll have the unique opportunity to shape how Montreal's most important institutions leverage AI to drive innovation and growth.
8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise contexts. At least 3-5 years working directly with large enterprises in a technology, digital transformation, or consulting capacity. Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines.
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments. Deep understanding of how organizations evaluate, procure, implement, and govern technology solutions. The ability to speak and write fluently in both English and French.
Customer Success & Account Management Excellence: Demonstrated success driving customer adoption, expansion, and retention in complex enterprise accounts. Experience developing and executing customer success strategies, QBRs, and executive engagement programs. Track record of identifying and closing expansion opportunities within existing accounts.
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement. Experience navigating organizational politics and building coalitions across siloed departments. Private Sector Acumen: Comprehensive knowledge of the Montreal private sector ecosystem. Deep familiarity with digital strategies, service delivery transformation, and customer-centric design principles.
Understanding of budget cycles, procurement frameworks, and contract vehicles. Proven ability to work with sensitive information and operate effectively in secure environments. Nice to Have: Bilingual (English/French) proficiency—a strong asset for working across Montreal. 3+ years specifically managing GenAI, LLM, or conversational AI implementations.
Experience with specific Canadian digital transformation initiatives. Professional certifications: CSM, PMP, ITIL. Background in management consulting, systems integration, or digital transformation consulting.
Experience with any modern programming language (C++, C#, JavaScript, Python, etc.) What Makes This Role Unique This is a rare opportunity to shape how Montreal's most important institutions leverage AI to drive innovation and growth. You'll work with organizations across various industries, helping them navigate the profound opportunities and responsibilities that come with deploying frontier AI technology.
You'll need to balance competing demands: innovation velocity with due diligence, technical possibilities with policy constraints, commercial success with values, and breakthrough capabilities with ethical considerations. It requires patience, strategic thinking, in-depth sector knowledge, awareness, and a genuine passion for achieving successful outcomes.
If you're energized by complex challenges, have deep private sector expertise, understand the gravity of working with sensitive systems, and want to have an outsized impact on Montreal's digital future while working with cutting-edge AI technology, this role is for you. Cohere is committed to fair and transparent pay practices. The salary range listed for this role reflects the expected base compensation.
Actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, education, and experience. For candidates in Canada, the
$138,000 – $250,750 CAD Full-Time Employees at Cohere enjoy these
A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. Full health and dental benefits, including a separate budget for mental health. RRSP matching, 401K, Pension Scheme. 100% Parental Leave top-up for up to 6 months, for either parent. Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching. 6 weeks of paid vacation (30 working days!) Budget for traveling to other offices if you are remote, plus an annual company offsite. How and Where We Work: Cohere is remote-friendly. We have offices in Toronto, San Francisco, New York City, London, Paris, Montreal, and more coming soon.
For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. For those not near an office: a co-working benefit so you can work alongside others in your city. Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form , and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position.
This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Matched to your profile
We surface this role because it matches profiles like yours, not because we vet the employer. Always confirm the pay, location, and remote details on cohere's official site before you apply.