Company Overview

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. At FCM Meetings & Events we excel in delivering high-quality corporate events, conferences, and meetings globally.

Our suite of comprehensive services, the company offers strategic meetings management, incentive programs, and group travel services. We take pride in our global network, cutting-edge technology, and a strong focus on customization and sustainability. We provide tailored solutions that meet each client's unique needs.

Our specialist division, FCM Meetings and Events, are looking for the newest member of their Group Travel team. This team are our resident experts when it comes to designing, coordinating, and managing group travel experiences for our clients.

Job Purpose

As a Group Travel Project Specialist you will be expected to provide exceptional service to all FCM M&E customers and executing their Group Travel needs and adhering to their customer specific policies. You will be an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including corporates, government and special interest groups.

Embodying all elements of the FCM Meetings and Events brand, the Group Travel Project Specialist is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail. This role involves working with clients to understand their needs, booking travel arrangements, and ensuring a seamless travel experience from start to finish.

You will be required to combine the needs of our clients with your expertise of the industry to ensure we provide the perfect solution for customers.

The ideal candidate is proactive, resourceful, and skilled at multitasking in a fast-paced environment. The successful candidate will have experience as a consultant, or in customer service dealing with a variety of clients, be an excellent communicator, be self-motivated, with an interest, or current knowledge of the travel industry.

Key AccountabilitiesOperational & Project ManagementManage end-to-end group travel projects, including sourcing, quoting, booking, ticketing, and complex itinerary management.

Provide expert advice on corporate travel products, fares, destinations, suppliers, and travel solutions.

Manage air, hotel, car, and ground transportation arrangements while ensuring accuracy and cost efficiency.

Build and maintain travel registration websites and manage project-related systems.

Coordinate with internal teams and suppliers to ensure seamless project delivery.

Monitor project budgets, maximize profitability opportunities, and negotiate best rates with suppliers.

Maintain accurate project documentation, reporting, and communication records.

Identify risks, develop mitigation plans, and resolve issues promptly to ensure customer satisfaction.

CommunicationMaintain professional and proactive communication with clients, suppliers, and internal stakeholders.

Respond to client and supplier queries within agreed timelines.

Provide regular project updates, manage expectations, and ensure a positive customer experience.

Capture and maintain accurate traveler and client communication records.

AdministrationEnsure accurate processing of traveler data, bookings, payments, and project documentation.

Complete reconciliations, reporting, and administrative tasks within deadlines.

Maintain compliance with company procedures, supplier deadlines, and customer requirements.

Account ManagementSupport client relationship management and contribute to customer retention.

Assist with proposals, pitches, budgets, and business development opportunities.

Identify opportunities to improve profitability and grow client accounts.

Maintain customer information and opportunities within relevant systems.

Training & DevelopmentParticipate in relevant training and development opportunities.

Support onboarding and knowledge sharing with new team members.

Contribute to improving processes, systems, and ways of working.

Share expertise and support team capability development.

Key

Competencies

Driven to achieve results, meet goals, and contribute to business success.
Self-motivated with the ability to manage priorities and support team performance.
Adapts positively to change and uses effective negotiation skills to achieve win-win outcomes.
Balances customer requirements with FCM Meetings & Events business objectives.
Demonstrates strong problem-solving skills and takes a proactive approach to resolving challenges.
Communicates effectively with clients, suppliers, and internal stakeholders.
Follows FCM processes, systems, and risk management procedures with accuracy.
Manages multiple group travel projects, budgets, suppliers, and deadlines effectively.
Demonstrates strong commercial awareness and financial management skills.
Manages pricing, payments, reconciliations, and identifies cost-saving opportunities.
Provides exceptional customer service and builds strong client relationships.
Takes ownership of assigned projects and ensures successful delivery.
Reviews data, budgets, and contracts to identify risks and opportunities.
Supports account management, proposals, presentations, and business growth initiatives.
Demonstrates expertise in airline group bookings, fares, ticketing, and GDS processes.
Understands airline policies, group contracts, and risk management requirements.
Identifies potential risks and supports effective crisis management.
Uses travel technology and automation tools to improve efficiency and processes.
Shares knowledge, supports team development, and contributes to continuous improvement.
Experience & Knowledge2+ years of experience in travel consulting, group travel planning, MICE, or a similar role.
(Essential)
Strong customer service skills with experience managing client requirements.
(Essential)
Proficiency in Microsoft Office Suite.
(Essential)
Experience using travel booking systems and GDS platforms such as Amadeus, Sabre, or Galileo.
(Essential)
Experience managing airline group bookings and related platforms.
(Desirable)
Experience with event/travel management platforms such as Cvent and Qondor.
(Desirable)
Strong knowledge of travel suppliers, destinations, and industry products.
(Desirable)
Education &

Qualifications

High school diploma or equivalent required.
(Essential)
Degree or qualification in Travel & Tourism, Hospitality, Business, or a related field.
(Desirable)