Remediation support officer

Investigate and resolve complex technical issues escalated from first-level support, ensuring minimal disruption to critical business operations.

Develop and implement effective remediation strategies for identified security vulnerabilities and system failures, documenting all actions taken.

Collaborate with cross-functional teams, including engineering and product development, to identify root causes and implement permanent solutions.

Monitor system performance and proactively identify potential issues, implementing preventative measures before they impact users. At least 1-2 years of experience in banking or financial services, ideally focus on Compliance – KYC , FATCA & CRS.Good knowledge of MS Office specially excelJob Specific

Skills

• Good analytical skills
• Ability to analyze and interpret data, understand processes, benefit tracking and project reporting.
• Ability to manage multiple task of the projects and priorities simultaneously.
• Ability to operate independently and provide regular, accurate, and timely updates on all procedures and in full compliance.
• Actively engage in the identification of potential process shortcomings or required enhancements.
• Ability to collaborate with various internal teams.
• Identify and resolve or escalate, as appropriate, any issues in relation to the process.
• Apply procedures and guidelines to ensure task is appropriately completed.
• Knowledge of banking operations & compliance and regulatory requirements