Customer Service Advisor - Arabic and English Speaker

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our game-changers". We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.

We're on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry. We create epic career journeys that empower our people towards greater opportunities and brighter futures.

At Concentrix, you belong, you make a difference, and you succeed on your terms.

Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. Plus, at Concentrix there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

• As a Luxury brand ambassador, you will:
• Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, live chat, social channels, WhatsApp...)
• Curate unforgettable, personalized experiences for high net worth clients
• Maintain broad knowledge of client products and/or services
• Exceed sales and CRM targets while fostering long term client relationships
• Leverage your deep product knowledge materials, craftsmanship, heritage to advise and inspire
• Maintain utmost discretion and professionalism in every interaction
• Collaborate seamlessly with the team to uphold brand standards across all touchpoints
• Support on ecommerce related enquiries for all sites in the region
• Respond to after-sales related questions(basics only)
• We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn.
• Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
• Concentrix is a great match if you: The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
• Bachelor's degree or diploma in any related field3 5 years of experience in luxury retail, upscale hospitality, or high-end customer service
• Fluent in English;
• (B2 , C1 level + ) Arabic (and other languages) are strong assets
• University degree - background in the timepiece and jewelry industry, and/or in luxury items would be an added advantage
• Can work rotating and weekend shifts
• Don't meet every requirement?
• No worries.
• We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
• If you feel you don't check every box, we encourage you to apply anyway.
• We'll do our best to match you with the right job, whether it's this one or another role.