Retail Supervisor / Manager

The Retail Supervisor is responsible for achieving the sales target assigned by the company. The main function is to supervise the retail staff under your charge. You will be monitoring and mentoring the employees in their day-to-day activities in the store, handle customers’ queries and complaints and be able to solve issues which may arise on ground from time to time.

• Be reliable and responsible for day-to-day operations
• Monitor staff and promoter performance and behavior on the sales floor
• Conduct on-the-job training for new joiners
• Assist in staff performance appraisals
• Assist in staff scheduling / rostering
• Display strong product knowledge and good customer service
• Monitor merchandise movement and communicate with Buyers and Managers on the performance of merchandise
• Recommend improving business and service to customers
• Handling of stock take preparation
• Act as key holder for store opening and closing and as duty supervisor / manager in the absence of the store manager
• Manage housekeeping in the store

Requirements

• Minimum ‘O’ Level or ‘N’ Level qualification
• Minimum 3 years of supervisory experience in retail, fashion-related or service industry
• Meticulous and strong in mathematical calculations and figures
• Computer Literate
• Ability to:
• Analyze the sales trends for the assigned sections
• Handle difficult customers to resolve issues
• Able to work retail hours and shift
• Proficient in English (Spoken & Written) and a mother tongue will be an advantage

Candidates with more years of retail experience will be considered for the Retail Manager position.