Retail Supervisor

Role Description

Manage the day-to-day business operations of the retail store;Perform roster planning and other administrative duties;Perform daily line-check to ensure consistency of our corporate branding and store image;Supervise and conduct On-The-Job Training for new staff;Performance Management;Handle and resolve staff issues / grievances;Perform cashiering function / Counter closing / Banking in of sales proceeds;Cultivate good service mindset;Responsible for visual merchandising and inventory management;Manage customers’ expectation to ensure customers’ satisfaction;Customer relations and service recovery;Monthly / Weekly sales reporting;Promote and market the company’s membership sign-ups & renewals;Ensure all small animals in the store are well taken care of;Manages ad-hoc / periodic stock-take and/or stock-count exercise when required;Accountable for cash shortage, stock losses and stock variances;Ensure that stocks are replenished leaving no shelves empty;Ensure proper housekeeping is done to create a pleasant shopping experience / store ambience;Achieve sales target / KPIs in line with business objectives;Ensure store readiness in preparation for store audit and mystery shopper audit.

Role Requirements

• Minimum 2 years of retail store supervisory experience.
• Able to lead retail assistants to maintain the sales and service operations for the assigned store.
• Customer service-oriented and result-oriented to drive sales targets.
• Must be able to perform rotating shift work.
• Must be able to work on weekends and public holidays.
• Organised, meticulous and detail-oriented.
• Basic Excel/Google Sheets, Doc and Slides.
• Able to work 5 days work week (including weekends and public holidays)
• Working Hours: 10am - 10pm (Pet Safari outlets: NEX, Vivo City, The Star Vista and Waterway Point Mall), OR 11am - 9:30pm (Pet Lovers Centre outlets)
• Must be willing to have direct contact with animals and work in pet retail environment (animals, animals' fur & dust)
• Must be able to carry at least 22kg and can climb the ladder.
• Able to handle food packaging products that contain Pork, Beef, Seafood, Lamb & Poultry, etc.
• Highlights:
• General Target Incentives: Up to $410.

Benefits

Medical Reimbursement, Health Insurance, Quarterly Meal Allowance, Team Bonding, Long Service Award, Staff Purchase Discount, Company Uniform Provided, etc.

Interested candidate, you may apply via our career website: https://plc.applyourjobs.com.

Only shortlisted candidates will be notified.