About Department And Purpose Of
The Position
We are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC).
As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.
Key Responsibilities
- Counter Assistant Perform registration and screening of patients, with accuracy and no data breach.
- Ensure accurate billing and timely collection of payment on the same day.
- Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks
- Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
- Room Assistant Assist clinicians and/or therapists for a smooth clinic consultation.
- Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
- Manage wait time and keep patients updated in a timely manner.
- Monitor and clear EPIC Work queue on same workday.
- Other
Duties And Responsibilities
- Practice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK.
- Ensure compliance to SOC Operations Standards.
- Handle patients’ feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
- Be ready for deployment across all clinics.
- Engage patients on the use of Self-Service Kiosks and NUHS mobile application.
- Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
- Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).
- Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).
Requirements
- Minimum “N” Level.
- Healthcare or service or related industry is preferred but not required.
- Proficient in computer skills.
- Team player with good communication and interpersonal skills.
- Able to multitask and work in a fast-paced environment.
- Why Join NUH?When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.
- Working in healthcare offers satisfaction that extend far beyond the ordinary.
- The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured.
- It is a career that allows for both personal and professional growth.
- The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.
- Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.
