Junior Business Analyst

Role: Business AnalystLocation: Chelmsford (Hybrid)A SaaS start-up that sells an AI tool into the recruitment industry. Our tool automates all back & mid-office activities, saving firms heaps of money, time and ensures complete efficiency and accuracy.

Our product is making a massive impact and completely changing the recruitment industry, so despite being a fairly young business, we've been able to scale quickly. We've already opened our second office in the States, are onboarding heaps of customers (hence the need for this role!)Business AnalystThe team are currently looking for an experienced Junior Business Analyst to join.

The growth is due to some phenomenal enterprise customer acquisition and this BA will work closely with the Project Management team to deliver AI & Automation projects.

As a Business Analyst, you will play a critical role in the successful delivery of AI & Automation projects and ensuring a smooth software implementation experience for our clients. You'll be responsible for the early part of the project lifecycle, focusing on requirements gathering, drawing out process flow maps and workflows before handing over to the PM team.

Key Responsibilities

• You'll be responsible with supporting new customers in the initial stage of the onboarding and software implementation process.
• We need someone who can understand technical requirements, draw process flow maps and work closely with the Project Management team.
• Client relationship management & understanding client needs.
• Manage client expectations effectively.
• Requirements gathering and analysis, & creating clear specifications.
• Drawing out process flow maps and workflows.
• Managing project scope and schedule.
• Identify and assess project risks and develop mitigation strategies to minimise the impact of risks.
• Work closely with the project management team.

Required Skills and Experience

• Junior Business Analyst experience.
• Experience with requirement facilitation and process flow mapping.
• Ideally experience working on bespoke projects/products, rather than just configuration-based.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Strong attention to detail and organizational skills.
• Experience working with remote teams.
• Desired but Non-essential Skills and Experience:
• Background in Recruitment Staffing
• Knowledge of RPA technologies and tools.
• What the Zest team think:'I've been fortunate to have been supporting them as they've been scaling from scratch, and not only have we built the most phenomenal, high performing team; but also one that have heaps of fun and are truly proud of what they do! Amazing culture, and amazing product - not one to miss.'Lizzie Formisano, Senior Recruitment Consultant