Customer Support Representative

About The Company

Kama Capital is a trading broker based in Dubai, committed to empowering traders and Introducing Brokers (IBs) globally. We offer a comprehensive suite of trading options in various markets, supported by cutting-edge technology and a focus on regulatory compliance. Our approach emphasizes innovation, transparency, and client trust, with a dedicated team providing personalized support and insights.

About the Role

The Customer Support Representative will provide timely, professional, and accurate support to Kama Capital clients across email, live chat, phone, WhatsApp, and other support channel. This is an entry-level role suitable for fresh graduates or candidates with up to one year of experience who are looking to build a career in financial services, fintech, or CFD brokerage support.

Key Responsibilities

• Respond to client enquiries professionally and within agreed response times.
• Support clients with account access, client portal navigation, deposits, withdrawals, onboarding status, basic platform guidance, and general service requests.
• Log, categorize, update, and close tickets accurately in the CRM or ticketing system.
• Follow approved SOPs, scripts, templates, and escalation procedures.
• Escalate complaints, payment issues, trading-related queries, technical problems, and compliance-sensitive matters to senior team members or the relevant department.
• Maintain clear records of client interactions, internal updates, next actions, and resolutions.
• Follow up on pending cases to ensure clients are updated and issues are not left unresolved
• Participate in training on CFDs, MT4/MT5, client communication, complaint handling, and support workflows.
• Maintain professionalism, confidentiality, and regulatory awareness in all client interactions.
• Perform other support-related duties as assigned.
• Skills &

Qualifications

• Fresh graduate or up to one year of experience in customer support, financial services, fintech, banking, brokerage, hospitality, or another client-facing role.
• Bachelor’s degree or diploma in Business, Finance, Economics, Banking, Marketing, or a related field is preferred.
• Strong written and verbal communication skills.
• Professional attitude, attention to detail, and willingness to learn.
• Ability to follow procedures and manage multiple client inquiries.

Basic knowledge of financial markets, trading, or fintech is an advantage but not mandatoryFamiliarity with CRM/helpdesk systems is an advantage.

Arabic language capability is an advantage.

Perks

Competitive salary packageResidence visa coverage including qualified dependentsMedical insurance coverage including qualified dependents