Customer Service Representative

Vacancy: Customer Service Representative

Zoomlion has covered more than 100 countries and regions worldwide and has already made market arrangements to follow the Belt and Road initiative. Zoomlion products have been well sold to the markets in the Middle East, South America, Africa, Southeast Asia, Russia as well as many high-end markets in the USA, Europe and Australia.

The company has subsidiaries in nearly 20 countries in the East Asia, Southeast Asia and Europe, etc., also industrial and technological parks in Italy, Germany, India, Brazil and Belarus as well as more than 50 resident offices around the world.

Centered on UAE and Brazil, logistics network and parts supply system with worldwide coverage are gradually set up. Zoomlion is currently ranked 4th globally in its industry.

Zoomlion South Africa is looking for a Customer Service Representative primarily focused on manning the customer service hotline and reception area. The ideal candidate is organized, detail-oriented, and possesses excellent communication skills. This position requires someone who can efficiently manage multiple tasks while maintaining a welcoming and professional environment.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Greet visitors, clients, and staff in a professional and friendly manner
• Answer, screen, and direct incoming phone calls
• Manage the company email inbox and distribute messages to appropriate staff

Qualifications

• At least 1 - 2 years' of relevant work experience.
• A qualification will be advantageous.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office.
• High level of confidentiality and discretion.
• Customer service-oriented mindset.