Agents, Front Office Siro

( 19959 )SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.

Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance.

SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.

We are seeking an energetic and service driven Front Desk Agent to join a dynamic luxury hospitality environment where guest experience, wellbeing, and a vibrant lifestyle are at the core of the brand. This role is key to delivering a seamless arrival and departure experience while ensuring every guest interaction reflects warmth, efficiency, and attention to detail.

As a central point of contact, you will manage check ins and check outs, respond to guest enquiries, and support the resolution of service issues with professionalism and care. You will actively engage with guests across the property to gather feedback, enhance satisfaction, and identify opportunities for continuous improvement.

A strong focus on upselling and maximizing room occupancy is essential, alongside maintaining accurate guest records, billing, and compliance with all operational procedures.

You will work closely with housekeeping, finance, and other departments to ensure smooth daily operations, timely room readiness, and accurate reporting. Attention to detail is critical, from managing guest preferences and reservations to ensuring all financial transactions and front office controls are handled with precision.

Success in this role requires a positive and engaging personality, strong problem solving skills, and the ability to thrive in a fast paced environment while embodying the brand’s active and guest focused culture.

Requirements

• Minimum 2 years experience in a Front Office role within a luxury or boutique hotel
• Strong guest service and communication skills with fluent English
• Proficiency in Opera and Microsoft Office
• Excellent organizational, multitasking, and problem solving abilities
• Professional presentation and a proactive, team oriented mindset
• This is an opportunity to be part of a high performing team where energy, individuality, and excellence define the guest experience.
• Our brand is expanding faster than ever before.
• We are investing in the growth of our company, and that means we are committed to investing in you.
• Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit.
• We believe in making our guests happy beyond anything they have ever imagined.
• We wow them at every turn and create memories that will last a lifetime.
• You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.