Job RoleIM Technicians
Job Purpose
The IM Technician will be a key member of the Anglo American IM Support team, responsible for delivering high-quality IT and OT support services. The role ensures system integrity, maximum availability, and optimal performance of information systems in line with customer expectations. The focus is on infrastructure support, maintenance, inspections, IoT devices, and OT environments, with safety as a top priority.
If interested, please share your updated resume via:📱 WhatsApp: +91 9514432939📧 Email: ajai_t@hcltech.comKey
Roles & Responsibilities
Responsibilities
- Support and maintain network, server, and end-user infrastructure, including troubleshooting, account maintenance, and user training.
- Maintain, optimize, and support infrastructure hardware, software, applications, and OT devices.
- Perform industry-standard testing to diagnose and resolve system and network faults.
- Resolve cross-functional technical issues effectively.
- Provide clear explanations of technical solutions to non-technical users.
- Gain in-depth knowledge to monitor and diagnose issues within assigned technical areas.
- Ensure timely ticket resolution with accurate documentation and feedback.
- Identify high-risk areas in the IM environment and propose mitigation solutions.
- Process & Compliance
- Adhere to SOPs, technical documentation, architectural standards, and quality guidelines.
- Comply with HCL SLA requirements and internal/external policies.
- Ensure compliance with Anglo American Health & Safety (H&S) requirements.
- Maintain accurate and reliable reporting to the Team Lead and Site Supervisor.
- Teamwork & Professional Conduct
- Maintain professionalism, a positive attitude, and appropriate behavior with internal teams, clients, and vendors.
- Support a clean, orderly, and professional work environment.
- Be flexible and willing to work overtime or shifts as required.
- Demonstrate initiative, self-drive, and openness to learning in environments without predefined SOPs.
- Leadership & Team Support
- Support management in building a high-performing team through feedback, reporting, and SOP documentation.
- Assist in setting KPIs and providing performance feedback.
- Support the development and execution of training and knowledge transfer plans.
- Promote a continuous improvement mindset and HCL-centric partnership approach.
- Financial
Responsibilities
- Verify and validate financial-related inputs such as overtime, standby, PPE, and claims before submission for approval.
- Skills & Technical
Requirements
Skills
- Operating Technology (OT)
- Strong server, network, and wireless skills
- Citrix support
- Experience with printers, EUC devices, Rajant Network, TnA systems, security systems
- Wireless networks, OT devices, and mining environments
- Technical Certifications (Preferred / Required)
- MCSE / MCSACCNA / CCNA Wireless
- VMware
- Cisco Certifications
- A+ / N+Dell / HP Hardware Certifications
- Optic Fibre Knowledge
- OTDR Testing (Advantage)
- RCNA (Recommended)
- Tool Sets (Recommended)
- Qualifications & Experience
- Education
- Completed Grade 12Undergraduate or Postgraduate IT Qualification (Advantageous)
- Experience
- Minimum 5 years of IT experience
- Proven experience in network, server, EUC, OT, and security systems
- Experience leading or supporting technical teams (advantageous)
- Behavioural
Competencies
- Strong business acumen with a commercial mindset
- Excellent analytical and problem-solving skills
- Strong communication (written and verbal) and interpersonal skills
- Ability to work independently and in cross-functional teams
- High ethical standards and confidentiality
- Ability to work under pressure in fast-paced environments
- Continuous improvement and change leadership mindset
- Communication & Working Relationships
- Internal Stakeholders
- Regional SDMsBU SDMsIM Site Supervisor
- IM Team Members
- Other Practices, Service Lines, and OPCOsAll internal stakeholders within operations
- External Stakeholders
- Customers
- Consultants
- Service Providers
