Field Service Technician II

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services, and digital applications, Voith sets standards in the markets of energy, paper, raw materials, and transport & automotive.

Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion, and locations in over 60 countries worldwide, and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for: Field Service Technician II Remote

Interested to learn about Voith? Check out our video "Voith Careers" on YouTube.

Reasons you'll love working here

• Flexibility with Work/Life Balance - most of our field service jobs are completed in a week or less!
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

SALARY RANGE

$65,000.00 to $90,000.00 Depending on Experience

Summary

The "Field Service Technician II" is a member of the Service & Sales Department working under the direction of the manager of the MW micro-enterprise business reporting under the Service business. The Field Service Technician II is responsible for installing equipment at customer sites, assisting with sales opportunities, and repairing equipment in our Voith facility.

Responsibilities

• Provide a safe work environment in the field, to heighten safety awareness amongst all Field Service Technicians
• Perform work, supervised and unsupervised, in the field at customer's mill site
• Collaboration with customer personnel planning onsite work
• Set up and coordinating sales calls to new and existing customers
• Collaborate with the Voith Sales Team on all opportunities for business
• Provide solutions to customers
• Participate in installation related discussions, in house or at customer site
• Main responsibility is the installation of fiber systems equipment and parts
• Organize tools and parts needed for field service activities
• Follow up visits to complete any punch list items and complete the job for final acceptance by the customer
• Continually look for improvements in materials, methods, and tooling required to complete field service and repair activities
• If applicable, complete timely and accurate service reports, time records, and expense forms
• Conduct or participate in meetings with managers, co-workers, and / or customers
• Able to travel on a frequent basis within North America, occasional international travel will be required
• Perform other duties as assigned such as in-house technical assistance for customers

Requirements

• High school degree in and/or related experience
• Associates Degree preferred
• 5+ years' experience with disc filter maintenance is a plus, but not required
• 2+ years' experience in industrial sales - preferably paper related
• Experienced in installation work in the paper industry, and ability to learn the details of a variety of fiber system equipment
• A good mechanical aptitude as well as basic knowledge of pneumatics and hydraulic is needed, controls experience is a plus
• Ability to read mechanical drawings, control schematics, and bills of materials
• Good communication skills, verbal, and written, with good customer relation skills
• Ability to operate independent of daily direction
• Construction experience in the paper or similar industry
• Excellent customer relations skills
• Ability to operate independent of daily direction, i.e. sees what needs to be done and does it
• Good troubleshooting/problem solving skills
• This job description is not all encompassing; however, it is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.

We welcome everyone to apply, especially those individuals who are underrepresented in the industry, including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.

Skills

Bill of Materials (BOM), Communication Skills, Compensation and Benefits, Construction, Customer Relations, Equipment Maintenance/Repair, Hydraulic Engineering, Identify Issues, Machine Tool, Material Moving, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Safety/Work Safety, Sales, Schematics, Secondary School, Systems Administration/Management, Technical Support, Time Management, Willing to Travel, Writing Skills

About the Company

Voith GmbH & Co KGaA