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At Artha, we believe in doing work that creates real value for our clients, our company, and each other.
We’re always on the lookout for driven, multilingual professionals who understand the UAE market and value genuine relationships.
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Business Head / Head of Operations / Operations Manager – Short Term Rentals
Dubai
|
Full Time
|
Salary + Performance Incentives
About the Role
Artha Realty is expanding into a new business vertical – Short Term Rentals / Executive Accommodation. We are seeking an experienced, entrepreneurial, and result-driven Business Head / Head of Operations / Operations Manager to lead this division from setup to scale.
The selected candidate will be responsible for the complete P&L, business strategy, operational execution, team building, compliance, and revenue growth of the Short Term Rentals business.
This is a senior leadership role for someone who can independently build and manage the business end-to-end.
Key Responsibilities
Business Setup & Strategy
- Develop and execute the business plan for Artha Realty’s Short Term Rentals division.
- Identify market opportunities, target customer segments, and pricing strategies.
- Build a scalable operational framework for growth.
- Establish SOPs, policies, and service standards.
Operations Management
- Oversee daily operations of all managed units/properties.
- Manage onboarding of property owners and acquisition of inventory.
- Ensure smooth guest check-ins/check-outs, housekeeping, maintenance, and customer support.
- Monitor occupancy, ADR (Average Daily Rate), RevPAR (revenue per available room), guest satisfaction, and profitability.
Sales & Revenue Growth
- Drive bookings through multiple channels such as Airbnb, Booking.com, Expedia, direct bookings, and corporate tie-ups.
- Optimize pricing through dynamic revenue management tools.
- Build relationships with landlords, investors, and corporate clients.
- Increase portfolio size and revenue streams.
Compliance & Legal
- Ensure all operations comply with Dubai Tourism / DTCM / DET regulations and licensing requirements.
- Manage contracts, owner agreements, tenancy compliance, and guest policies.
- Coordinate with internal legal / finance teams where required.
Team Leadership
- Recruit, train, and manage operations staff, reservations team, housekeeping vendors, and maintenance partners.
- Build a high-performance culture with accountability and customer excellence.
Financial Management
- Own budgeting, forecasting, cost control, and profitability of the vertical.
- Prepare MIS reports and present business performance to management.
Required Qualifications & Experience
- Bachelor’s degree in Business Administration, Hospitality, Real Estate, or related field.
- Minimum 5+ years of experience in Short Term Rentals / Holiday Homes / Hospitality Operations.
- Proven experience in launching or managing Airbnb / Holiday Homes businesses in Dubai/UAE.
- Strong understanding of DTCM / DET regulations and licensing.
- Demonstrated success in scaling operations and revenue growth.
- Strong leadership, commercial acumen, and operational expertise.
- Experience with PMS (Property Management System), channel managers, CRM, and revenue management tools preferred.
- Own car and license is a must
Key Skills
- Business Development
- Revenue Management
- Hospitality Operations
- Team Leadership
- Client Relationship Management
- Strategic Planning
- Problem Solving
- Budgeting & P&L Management
- Process Creation & Execution
KPIs to Track
- Revenue
- Occupancy %
- ADR
- RevPAR
- New Units Added
- Guest Rating
- Profit Margin
- Direct Bookings %
- Owner Retention %
- Complaint Resolution Time
What We Offer
- Opportunity to lead and build a new business vertical from the ground up.
- Attractive salary + performance incentives.
- Leadership role with direct impact on company growth.
- Dynamic and entrepreneurial work environment.
Ideal Candidate Profile
A self-starter who thinks like an owner, understands Dubai’sshort-term rental market deeply, and can independently create, run, and scale aprofitable STR business for Artha Realty.
