Control Room Operator / Customer Service

We are looking for a reliable, professional, and long-term Control Room Operator to join our growing security operations team. | Our business has been operating successfully in the UK for over 15 years, and we are now expanding our operations from our office based in Business Bay, Dubai. | This is an excellent opportunity for someone looking to build a long-term career within a growing international security company. | The role involves monitoring day-to-day security operations across the UK, handling client communications, dispatching officers, and responding to incidents and alarm activations.

Applicants must be confident speaking on the phone, managing multiple tasks, and working in a fast-paced environment. | Position Details | Location: Business Bay, Dubai | Start Date: Immediate Start Available | Shift Pattern: 4 Days On / 4 Days Off | Working Hours: 12-Hour Shifts | Operational Hours: UK-Based Timings | Employment Visa: Provided by the Company | Long-Term Career Progression Opportunities | Key Duties | Responding to client emails and telephone calls professionally | Handling alarm response calls and dispatching security officers/mobile patrols | Monitoring ongoing incidents and providing updates to clients | Managing and supporting security staff on shift | Logging incidents and maintaining accurate records and reports | Coordinating officer movements and shift coverage | Monitoring CCTV systems and security platforms where required | Liaising with clients, contractors, and emergency services when necessary | Escalating incidents in accordance with company procedures | Carrying out general control room administration duties | Requirements | Excellent communication and organisational skills | Confident using computers, emails, and telephone systems | Ability to work under pressure and manage multiple tasks simultaneously | Professional, calm, and proactive approach | Good written and spoken English | Previous experience in security, control room operations, customer service, dispatch, logistics, or operations is preferred | Ability to work independently and as part of a team | What We Offer | Company-sponsored employment visa | Stable long-term employment | Structured training and support | Career development opportunities within a growing international company | Professional working environment based in Business Bay, Dubai | We are looking for committed individuals seeking a stable, long-term position with genuine progression opportunities within the company.

If you are motivated, organised, and looking to join a professional security operation, we would like to hear from you.