Membership Sales & Engagement Coordinator

Title: Membership Sales & Engagement Coordinator

Reports to: Operations Manager and Executive Director

Type: Full-time, Exempt

Salary: DOE, starting at $37,000 annually + performance bonuses based on sales totals

Benefits

Paid major holidays, office closure during the winter holiday period paid, two weeks paid vacation after one year, mileage reimbursement (with access to a shared company car), and minimal additional benefits offered, no health insurance.

Location: Yuma County, including primary outreach to City of Yuma

Position Overview

The Membership Sales & Engagement Coordinator is responsible for membership recruitment, retention, and relationship management. This role encompasses sales outreach, customer service, CRM management, event coordination, and communications support. The ideal candidate is personable, detail-oriented, and driven to grow the Chamber’s impact in the local business community.

Key Responsibilities

1. Membership Sales & Revenue Generation (Primary Focus)

•Actively recruit new members through outreach, referrals, and business visits

•Promote sponsorship and advertising opportunities to new and existing members

•Serve as the point of contact for prospective members as needed

•Track and report daily sales activity and revenue generation to the Executive Director

2. Member Services & Retention

•Act as the primary point of contact for City of Yuma members

•Coordinate and conduct new member orientations; manage tracking and invitations

•Oversee the Ambassador Program, including meeting coordination, volunteer scheduling, and communications

•Monitor and record benefit usage in ChamberMaster, providing quarterly status reports to members

•Send member updates, announcements, and correspondence via ChamberMaster

•Conduct regular check-ins with members to ensure satisfaction and retention

•Assist with collections of outstanding membership dues

3. Marketing & Communication Support

•Post new member welcome messages and ribbon cutting recaps on social media

•Maintain and update the new member slideshow for digital and in-person presentations

•Provide backup support for writing and scheduling Chamber radio spots

•Coordinate monthly communications for new members with El Dorado Broadcasters, Campesinas, and Ambassadors

•Submit ribbon cutting announcements to the Yuma Sun for inclusion in BIZ magazine

4. CRM & Administrative Management (Secondary Focus)

•Maintain accurate member data in ChamberMaster, including check logging, benefit tracking, and referral entries

•Input annual and seasonal passes into ChamberMaster

•Approve calendar event submissions and ensure timely posting

•Log and track prospective member inquiries

•Support Board meeting documentation by backing up minute-takers as needed

5. Event & Program Coordination

•Oversee and coordinate all Yuma County ribbon cuttings

•Send invitations to board members and ambassadors for ribbon cuttings and related events

•Attend events, perform on-site duties (registration, sponsor check-ins, etc.), and capture photos for marketing archives

•Assist with event registration, raffles, and coordination of gift baskets

Key Performance Indicators (KPIs)

•Achievement of monthly new member acquisition and sponsorship/revenue targets

•Active participation and retention within the Ambassador Program

•Timely and accurate CRM maintenance

•High engagement levels among members as measured by feedback and benefit usage

•Consistent and effective social media presence for new members and events

Qualifications

•Bilingual (English/Spanish) preferred

•Minimum of 2 years’ experience in sales, customer service, membership services, or a similar field

•Excellent communication, organizational, and interpersonal skills

•Proven ability to meet revenue and engagement targets

•Experience with CRM systems (preferably ChamberMaster), MS Office Suite, and Google Workspace, Canva, Facebook Business Suite and Meta, Photoshop)

•Proficiency with social media platforms and content scheduling tools

•Valid driver’s license and reliable transportation required

Work Environment & Physical Requirements

•Ability to travel within Yuma County for member outreach and events

•Working event hours is required, including early mornings or evenings

•Must be able to lift 20–30 lbs occasionally (for event setup)

•Office environment with standard working hours, with flexibility for events and meetings