Receptionist II

The Receptionist is responsible for creating a positive first impression on behalf of the organization, essentially acting as the public representation of the business.

The Receptionist is the first point of contact for visitors and customers, responsible for greeting visitors and customers professionally, providing initial information, directing visitors and customers to appropriate departments all while ensuring security protocols are satisfied, directing external calls, and overseeing mail sorting/processing.

The Receptionist also works with departments throughout the organization to assist with distributing mail and packages, which is key to ensure the organization operates smoothly and efficiently.

• Responsible for creating a positive first impression on behalf of the organization, essentially acting as the public representation of the business.
• Direct customers and visitors to appropriate departments, ensuring security protocols are satisfied.
• Mail sorting and processing.
• Switch board operation.
• Manage a clean reception desk and exhibit a professional and businesslike appearance and demeanor.
• Perform other duties as assigned.

Daily Duties

• Visitors/Guests Login sheet
• Greet visitors/guests and direct them to appropriate parties.
• All visitors/guests must sign in and wear a visitor badge.
• Visitors/guests must log their in and out times
• Receiving phone calls politely and transferring calls to the right staff.
• Receiving express mail and packages/ Legal documents/Certified mails
• Log and forward to the right person and receive their signature receipt.
• Sending packages via overnight courier or other delivery
• Confirm all packages are picked up and logged.
• Lounge supplies management
• Take control over the stocked items.
• Ordering lounge supplies for HQ
• Sending USPS mails – Folding letters and stamping USPS mail
• Sorting incoming mail and packages, and forward to correct department
• Organize and sort inter-branch mail, packages, and documents.

Job Qualifications/Requirements

Education/Credentials

• High school diploma

Skills

• Basic typing/keyboarding skills: basic computer skills, including the use of word processing, and e-mail.
• Present a professional image in dealing with customers, interdepartmental and external representatives.
• Excellent written and oral communication skills: ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or customer complaints

The salary range for this full-time position is $21.93 - $25.78 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.