Clinical Administrative Assistant II: Spine and Pain

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Clinical Administrative Assistant II provides advanced administrative and operational support to a multidisciplinary medical team, ensuring efficient clinic workflows and an exceptional patient experience. Serving as a key liaison between patients and providers, this role supports five clinicians and manages a high volume of communications, appointments, and administrative requests.

Responsibilities include coordinating provider schedules, handling patient calls and inquiries, processing medication refill requests, managing MyChart communications, tracking provider time off, and maintaining accurate documentation to support seamless care delivery.

In addition, the role oversees a variety of critical administrative functions, including preparing and processing FMLA and disability paperwork, managing fax correspondence, submitting reimbursements and expense reports, and ensuring timely resolution of patient and provider requests.

Success in this position requires exceptional organizational skills, attention to detail, strong customer service abilities, and the capacity to manage competing priorities in a fast-paced healthcare environment.

A caregiver in this position works full-time| M-F| days| 8:00am—5:00pm| after 90 days, this role is hybrid 2 days in office, 3 days at home.

A caregiver who excels in this role will

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include

• High School Diploma or GED
• 3 years of administrative assistant experience in a professional setting
• OR Associate Degree or Bachelor’s Degree may substitute two years of experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• *Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include

• Associate’s Degree
• Healthcare experience
• Typing proficiency of with accuracy
• EPIC expeirence

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment

• Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education.

The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).