Call Center Operations Manager

Join Our Team as a Call Center Operations Manager!

Bath Concepts Independent Dealers is dedicated to providing stylish and cost-effective bath improvement solutions for homeowners, commercial clients, and consumers with accessibility needs. With our strong focus on quality and craftsmanship in acrylic bath and shower products, we pride ourselves on our exceptional reputation.

We are searching for a skilled Call Center Operations Manager to enhance our team! If you have a passion for leadership, customer service, and problem-solving, we want to hear from you. This in-office position requires availability for evenings and weekends.

Key Responsibilities

• Schedule and confirm customer appointments
• Recruit, train, and supervise Call Center Representatives
• Provide exceptional customer service through inbound and outbound calls
• Manage the scheduling of sales representatives
• Meet and exceed weekly and monthly performance quotas

We offer an attractive compensation package that includes a competitive salary and bonus opportunities. Take the next step in your career with us!