Temporary Call Center Representative

Temporary Call Center Representative

This is a temporary position, with an expected employment term from June 15-September 15, 2026.

WHAT YOU'LL DO

This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team, with an emphasis on Emergency Roadside Service.

For the training period the work schedule will include only shifts between 8:00 a.m. and 6:00 p.m. After completing training, the role will have various shift times, with some ending as late as 11:30 p.m. The typical work schedule is for 5 consecutive days each week, with two consecutive days off.

WHO WE ARE

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future.

Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU'LL LOVE WORKING AT AAA WASHINGTON

You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES

• Responsible for analyzing customer requests and determining if request is eligible based on customer account.
• Identify customer's needs, manage the interaction, and provide customer service in resolution of customer inquiries.
• Perform basic troubleshooting for customer's technical issues as needed.
• Utilize customer service standards and membership policies, exercising discretion, when necessary, to meet volume expectations.
• Perform business retention activities, including educating customers and members on product and service offerings.
• Escalate customer issues as needed to manager/supervisor and respective administrative department.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM QUALIFICATIONS

• High School diploma or GED
• 1+ year experience in customer service role

KNOWLEDGE, SKILLS, ABILITIES

• Competent in Microsoft Office and navigating the internet.
• Ability to understand Washington road systems and read maps.
• Knowledgeable of de-escalation techniques, such as empathy and compassion, to meet the needs of members in times of stress.
• Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands.
• Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
• Skilled in working independently, prioritizing assignments, and following through on assignments with minimal direction.
• Ability to make timely and sound decisions and convey the necessary authority and confidence in all interactions.
• Ability to notice discrepancies and inconsistencies in available information.
• Ability to establish and maintain cooperative working relationships.
• Skilled in establishing rapport and gaining the trust of others.

SALARY: The pay range for this position is $18.78 - $21.58 per hour and is based on experience.

BENEFITS WE OFFER

• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Work

Skills

Call Centers, Communication Skills, Customer Escalations, Customer Support/Service, Customer Training, Emergency Services, Establish Priorities, High School Diploma, Identify Issues, Inbound Call Centers, Insurance, Microsoft Office, Multitasking, Resolve Customer Issues, Technical Support, Time Management, Work From Home

About the Company

AAA Washington

We are a member based organization that prides ourselves on providing exemplary service to maximize member satisfaction. Our environment is one of collaboration, team work and positivity. OAC provides a healthy work/life balance, striving for an atmosphere that concentrates on wellness, productivity and success.

We all take part in holding ourselves accountable, individually as well as collectively to stay progressive leaders in supporting our community. OAC stays committed on our daily accomplishments to continue helping our members stay safe and worry free.

Company Size

1,000 to 1,499 employees

Industry

Automotive Sales and Repair Services

Founded

1977

Website

http://ohio.aaa.com/