Call Center Supervisor

Who We Are

At TLCx, we do things a little differently. We’re not just another call center—we’re a family. A team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference.

Every conversation we have isn’t just about answering questions or closing a sale; it’s about creating an experience that leaves our customers feeling heard, valued, and excited about the journey ahead. If you’re looking for a workplace where your leadership makes a real impact—and where you can help shape an incredible team—you’ve found the right place.

What You’ll Do

As a Call Center Supervisor, you’ll lead and inspire a team of Customer Service & Sales Associates, ensuring they have the tools, support, and motivation to deliver exceptional customer experiences. Your leadership will drive performance, foster professional growth, and create a culture where employees feel empowered to excel.

You’ll play a crucial role in shaping our call center’s success—one conversation, one associate, and one moment at a time.

Your Day-to-Day

• Supervise, mentor, and develop a team of Customer Service & Sales Associates.
• Monitor performance metrics and provide coaching to optimize efficiency and effectiveness.
• Foster a positive, high-energy work environment that encourages growth and collaboration.
• Identify opportunities for process improvements and implement strategies to enhance customer satisfaction.
• Handle escalated customer concerns with professionalism and problem-solving expertise.
• Conduct training sessions and team meetings to keep associates informed and engaged.
• Collaborate with management to set and achieve team goals.

What We’re Looking For

• Proven leadership experience in a call center or customer service environment.
• Excellent communication and coaching skills.
• A strong ability to motivate and inspire a team.
• Adaptability to a fast-paced and evolving workplace.
• A passion for delivering outstanding customer experiences.
• Strong problem-solving skills and a proactive mindset.
• Ability to analyze performance data and implement effective strategies.

Why You’ll Love It Here

• A fun, supportive, and dynamic work environment where individuality is celebrated.
• Competitive salary, performance incentives, and growth opportunities—because your success matters.
• Comprehensive leadership training and professional development opportunities.
• The chance to make a lasting impact by shaping the future of our team.
• Regular team events, celebrations, and a culture that truly feels like family.

Are you ready to lead with purpose? Apply today and be a part of something bigger—where your leadership creates meaningful change, one call at a time!

Job Type: Full-time

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person